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Customer Service Engineer II - DX - Rochester/Buffalo, NY
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Job Description
- Req#: R-25872
Employer Industry: Medical Technology
Why consider this job opportunity:
- Salary range up to $88,088
- Comprehensive benefits package including medical, dental, vision insurance, and a 401(k) retirement plan
- Opportunity for career advancement and growth within a global leader in healthcare
- Supportive and collaborative work environment that values diversity and individual contributions
- Flexibility to work independently while managing your territory
- Chance to make a positive impact on patient outcomes and experiences
What to Expect (Job Responsibilities):
- Install, troubleshoot, repair, and perform preventative maintenance on diagnostic equipment at customer sites
- Deliver timely and effective repairs while providing training to operators for optimal system performance
- Manage financial performance within the assigned territory, focusing on revenue generation and expense control
- Maintain and manage company assets, including tools, inventory parts, and a company vehicle
- Establish and maintain professional relationships with customers and peers while performing necessary administrative duties
What is Required (Qualifications):
- Minimum high school diploma; technical Associate's Degree or equivalent preferred
- At least 2 years of experience as a medical technologist or field service engineer servicing diagnostic instruments
- Proficient in the use of tools and service test equipment, with the ability to work independently and in a team
- Valid driver's license with a good driving record and ability to drive independently day and night
- Strong competency in instrument systems technology, including mechanics, electrical, chemistry, and software technology
How to Stand Out (Preferred Qualifications):
- Familiarity with testing, repairing, and maintaining capital medical equipment
- Strong customer service and communication skills
- Experience with network applications and tools such as eVO, mButler, and MS Office applications
- General understanding of electricity principles, power supplies, and grounding
- Ability to lift up to 50 lbs and perform physical tasks such as climbing, bending, and squatting
#MedicalTechnology #CareerOpportunity #Healthcare #CustomerService #DiversityAndInclusion
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