• Job Description

  Req#: req36798

  Customer Service Officer
  Practitioner Compliance, Building Commission NSW
  
  - Grade 1/2
  - Parramatta
  - Full Time Temporary until 30 June 2025
  

  
  About the Building Commission NSW
  

  The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.
  

  Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.
  

  Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.
  

  This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner
  
  An opportunity for a Customer Service Officer has become available in Building Commission NSW Team which sits within the Practitioner Compliance division.
  

  You will be working in an administration and support team to deliver services in a high-volume, and often fast paced working environment.
  

  You will also be capturing data from Certificate of Compliance for electrical work (CCEW) submitted to Building Commission NSW as required under the Gas and Electricity (Consumer Safety) Act 2017 and Gas and Electricity (Consumer Safety) Regulation 2018.
  

  Responsibilities include:
  

  - Data Entry
  - Assisting with administrative procedures and processes
  - Uploading documents and recording administration notes where required in CAS.
  - Developing and maintaining documentation
  

  You will be experienced in updating and maintaining records and databases to ensure all information is accurate, stored correctly and accessible
  
  You will need to be confident to work independently and to remain focused to ensure timeframes are met.
  
  To be successful in this role you will demonstrate:
  - Experience in customer service
  - Pride in your accuracy and attention to detail
  - The ability to work within a team environment
  - Strong communication skills
  - Demonstrated ability to think and solve problems
  
  If you’d like to know more about this amazing role, you are encouraged to contact Erin Murphy at erin.murphy@customerservice.nsw.gov.au.

  What we need from you
  

  An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.
  
  

  Salary Clerk Grade 1/2, with the base salary for this role starting at $70,694 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Scott Hinchliffe via scott.hinchliffe@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: 8th October 2024 (9.59am)

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via scott.hinchliffe@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

  
  

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

Notice