• Job Description

  Req#: 389854

  Customer Service Representative

  Foundever™ is seeking highly motivated and resourceful individuals dedicated to providing world-class technical customer service support for a well-known camera company. In this role, you will deliver exceptional customer service in every customer interaction, assisting with both customer service and technical inquiries while ensuring a positive experience for every customer. No prior camera knowledge is required—we provide comprehensive training to set you up for success.!

  At Foundever™, we believe that customer service experience is paramount. Our top-tier customer experience solutions include technical support delivered through inbound calls. We are committed to investing in our team through paid training and fostering career growth—93% of our managers are promoted from within.

  Applications submitted with a resume will be given higher priority.

  Location Requirements: Must live within the commuting range and be able to work in our Langhorne site at 800 Town Center Dr, Langhorne, PA, 19047

  Work with us and you'll enjoy:

  • $17.25/h
  • Weekends off
  • 100% paid training
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses

  What We Are Looking For

  • Must legally be able to work in the US
  • Must be at least 18 yrs of age
  • Highschool diploma or equivalent
  • The flexibility to work various shifts, including evenings and weekends

  • Must pass a background check

  Key Skills and Responsibilities

  • Strong verbal and written communication skills
  • Ability to walk customers through troubleshooting steps and provide effective technical support
  • Ability to multitask and navigate between screens efficiently while assisting customers
  • Strong problem-solving, empathy, adaptability, and reliability
  • Document interactions and escalate issues with empathy to enhance customer experiences
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products

  About Foundever™

  Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

  Military Partners

  We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

  EEO

  Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

Notice