DGI Supply Canada
Customer Service Representative (Bilingual French & English)
This job is now closed
Job Description
- Req#: CUSTO002041
- Successful candidate will master skills in handling customer interactions via phone and e-mail
- Log into phone system and use appropriate codes for activities
- Effectively manage work hours and demonstrate strong organizational skills
- Process requests for quotations, order entry and product questions from customers
- Ensure accurate order entry and timely feedback to customer inquiries
- Serve as a role model for peer group and new hires
- Monitor and review performance to operational metrics, order processing and service level reporting
- Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities
- Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
- Bilingual in French & English
- Assisting in the warehouse in addition to Customer Service
- Other duties as assigned
- Reports to the Customer Service Manager
- Excellent listening skills and the ability to empathize with customers
- Thorough, organized and systematic in approach to work
- Bilingual in French and English
- Strong verbal and written communication skills
- Skilled at establishing and maintaining effective working relationships
- Ability to manage self in a fast-paced business environment
- Moderate to advanced skills in technology
- Bachelor's degree in a related field or three years of customer service experience
- History of successful customer service roles
- Proven ability to use operating systems and other third-party software to service customer needs effectively
- Professional maturity, integrity and a positive attitude
- Industry knowledge desired but not required
- Strong ability to work well under pressure
- Passionate, Adaptable, Customer Focused and Teamwork oriented
- Strong sense of urgency and accountability
DUTIES AND RESPONSIBILITIES:
SKILLS AND EXPERIENCE REQUIRED:
#LI-Onsite
About the company
DGI Supply is a distributor of top brand names like DoALL, Sandvik, 3M, OSG, Norton, and Master Fluid Solutions. We are Focused on maximizing your productivity.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.