• Job Description

  Req#: 42064
  Overview
  
  

  OPC Pest Services is rapidly expanding across the Western Kentucky area and we're searching for our next part-time Customer Service Representative to respond to the growing Bowling Green service area.

  This position is part-time, approximately 20-25 hours per week.

  Starting wage $15-$17/hr as you begin your career with us!

  Our Core Values

  Be a P.E.S.T .

  Professional . . . Do your best to be the best

  Ethical . . . Do the right thing

  Selfless . . . Do more for others

  Teamwork . . . Do it for you, me & our Team

  
  Responsibilities
  
  

  Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations.

  What You’ll Be Doing:

  • Provide exceptional customer service and a quality experience to internal and external clients
  • Prioritize, plan and complete daily tasks, special projects, and assignments
  • Facilitate accounts receivable and collection efforts
  • Manage administrative requests and tasks
  • Provide proactive customer follow-up in a timely manner
  • Deliver accurate service and promotional information
  • Maintain accurate records utilizing customer service software applications
  • Partner with management to manage expectations and meet deadlines
  • Assist in scheduling of service routes
  • Produce accurate and timely reports
  • Ensure that work is complete and results are satisfactory
  • Assist in training of new team members as requested/needed
  • Demonstrate strong attention to detail and accuracy

  What We’re Looking For:

  We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

  Excellent communication and problem-solving skills are crucial to our business.

  If you are a collaborative partner with a strong work ethic who can appreciate providing support while assisting others, this is the right career fit for you.

  
  Qualifications
  
  

  • High school degree or equivalent
  • Excellent phone etiquette and friendly, professional demeanor

  • Strong organizational skills and a bility to manage multiple priorities, i.e. multi-task
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication

  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
  • We require successful completion of background check and drug screen

  Apply today to become a P.E.S.T. with OPC !

  OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer.

  
  

  • High school degree or equivalent
  • Excellent phone etiquette and friendly, professional demeanor

  • Strong organizational skills and a bility to manage multiple priorities, i.e. multi-task
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication

  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
  • We require successful completion of background check and drug screen

  Apply today to become a P.E.S.T. with OPC !

  OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer.

  
  

  Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations.

  What You’ll Be Doing:

  • Provide exceptional customer service and a quality experience to internal and external clients
  • Prioritize, plan and complete daily tasks, special projects, and assignments
  • Facilitate accounts receivable and collection efforts
  • Manage administrative requests and tasks
  • Provide proactive customer follow-up in a timely manner
  • Deliver accurate service and promotional information
  • Maintain accurate records utilizing customer service software applications
  • Partner with management to manage expectations and meet deadlines
  • Assist in scheduling of service routes
  • Produce accurate and timely reports
  • Ensure that work is complete and results are satisfactory
  • Assist in training of new team members as requested/needed
  • Demonstrate strong attention to detail and accuracy

  What We’re Looking For:

  We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

  Excellent communication and problem-solving skills are crucial to our business.

  If you are a collaborative partner with a strong work ethic who can appreciate providing support while assisting others, this is the right career fit for you.

• About the company

  Rollins, Inc. is a premier global consumer and commercial services company. Through its wholly owned subsidiaries, the Company provides essential pest control services and protection against termite damage, rodents and insects to more than…

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