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Field Customer Service Technician- REMOTE Milwaukee, WI
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Pay$35.00 - $55.00 / hour
LocationRemote
Employment typeFull-Time
Job Description
- Req#: 3925859
- Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
- Static transfer switches
- Power distribution equipment
- Remote power panels
- Provide customer support while on site and via email and phone
- Maintain timely and detailed service records in the LayerZero system
- Provide emergency response for critical incidents
- Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response
- Service experience with electric power systems - Required.
- Electrical and electronic troubleshooting skills - Required.
- Ability to read diagrams and schematics - Required.
- Familiarity with programming printed circuit boards via PC based programs - Required.
- Safety awareness and electrical PPE knowledge - Required.
- Electronics or electrical training from military service - Preferred.
- Clean driving record - Required.
- Associate degree in electrical field - Preferred.
- Military training in electronics or electrical systems
- Training to be conducted at LayerZero Headquarters in Aurora, Ohio.
- Field service work is performed at customer sites through the US and Canada. Travel is required.
- At times, weekends or possibly holiday work will be required.
- Competitive pay with performance incentives
- 100% company-paid medical, dental, and vision
- 401(k) with company match
- 3 weeks PTO, 10 paid holidays, and 2 floating holidays
- Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
- Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement.
- Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
- Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.
Job Type
Full-time
Description
***THIS IS A REMOTE POSITION WITH TRAVEL, MILWAUKEE, WI ***
About Us:
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: Customer Service Technician
LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.
Requirements
PRIMARY DUTIES:
This position includes the following primary duties:
Experience & Skills:
Education:
WORK LOCATION:
What We Offer:
Why You will Love Working with Us:
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Salary Description
$35-$55 Hourly based on Experience & SkillsAbout the company
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