J.P. Morgan
Customer Services Specialist - Nutmeg
This job is now closed
Job Description
- Req#: 210400448
- Being the first point of contact for Nutmeg customers, providing support and knowledge on the products and services that will support customers in their financial journey
- Communicating with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses
- Multi-tasking when interacting with customers, sending a high volume of emails whilst not compromising the quality of customer contact
- Using soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs
- Handling challenging conversations including potential complaints when necessary
- Previous experience in supporting customers/clients
- Passion for Financial Services regardless of prior experience in this area
- Able to send high volumes of quality emails in a timely manner without compromising the customer experience
- Strong written and verbal skills when communicating to customers/clients via phone calls and emails
Launched in September 2012, Nutmeg now manages over £4.5bn on behalf of over 200,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. Nutmeg is a J.P. Morgan company offering investments and digital wealth management services to consumers, complementing Chase’s digital bank in the UK.
Job Summary
As a Customer Services Specialist you will be the first point of contact for both existing and new Nutmeg customers, providing an outstanding customer experience. You will be responsible for supporting customers with their queries in a timely manner, ensuring that the customers’ needs are fully met. As part of providing an amazing experience for our customers, you will identify opportunities that will help them achieve their financial goals, referring them to a relevant point of contact within Nutmeg when necessary.
Job Responsibilities
Required qualifications, capabilities and skills
*We currently offer flexible working with 3 days in our friendly offices and 2 days at home*
#ICBCareer #ChaseUKCustomerServicesAbout the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.