• Job Description

  Req#: 1291008

  Unlock Your Potential in Customer Operations!

  Are you looking to gain meaningful, hands-on experience in customer operations within a dynamic business environment? Join us as a Customer Success Intern. This internship offers exposure to the processes and management of customer operations in a real-world setting. It also gives hands-on experience with process improvement, order process, and ability to deliver tangible contribution.

  
  

  What You'll Do

  You will support our Customer Success and Operations teams by:

  • Drawing / Order Review:

    • Maintain detailed log data

    • Follow Process for post initial review and pre-engineering review

    • Provide regular updates to the Engineer to Order (ETO) team and Continuous Improvement for Root Cause Corrective Action (RCCA) work

  • Front end order management (FEOM) - Initial Review Lane:

    • Capture engineering feedback and maintain updates

    • Similar model to Drawing / Order Review

  • LeanKit Purchase order (PO) Lane Follow-Up:

    • Review Leankit cards for missing information to move Purchase order (PO) through the process

    • Follow up with reps and dealers to obtain missing information such as signed approved drawings, verifies, need by date (NBD)

    • Maintain cards on Front end order management (FEOM) as learnings are provided, and update necessary fields on Epicor quote header

  • Salesforce Pipeline Follow-Up:

    • Review opportunities in Salesforce and reach out to reps/dealers for updates.

      • Clean up the 85/65% projects

      • Lost/Still in process/NBD, etc. (example: feedback received after recent emails sent out)

  • Rep Commission Analysis:

    • Review list of active dealers in Epicor and audit their territory on account to the dealer territory list

    • Update data on file in Epicor

  What You'll Bring

  • Current student or recent graduate (preferably pursuing or holding a 4-year degree) in Business Management, Marketing, or a related field.

  • Strong communication skills, both verbal and written.

  • High level of attention to detail and ability to stay organized across multiple tasks.

  • A curious mindset -eager to learn, ask questions, and improve how things work.

  • Comfortable with data and willing to work in systems like Epicor, Salesforce, and LeanKit (we'll train you).

  Why You'll Love This Opportunity

  • Gain exposure to the processes and management of customer operations in a real-world setting.

  • Make tangible contributions to meaningful projects that support our sales and operations teams.

  • Build skills in process improvement, data management, and cross-functional collaboration.

  • Join a team that values your growth and encourages forward-thinking ideas.

  
  

  Internship Location and Schedule

  • St. Louis, MO

  • Part-time from April to May 2026

  • Full-time from May to early August 2026 (two days onsite, three days remote)

  
  

  EOE

• About the company

  Duke Manufacturing Co. designs and manufactures commercial foodservice equipment for major restaurant chains, schools, and institutions.

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