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Manager, Customer Success (US) (Remote NYC or Boston)
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Job Description
- Req#: 585O4H4HMfAH
Employer Industry: Software Development and Automation
Why consider this job opportunity:
- Competitive compensation with fair and attractive pay
- Opportunity for career growth with a €1K annual budget for courses, books, events, or coaching
- Work/life balance with 15 vacation days and 8 sick days for US employees, plus public holidays
- Remote-first environment with regular team bonding off-sites
- Equity participation in the company
- A supportive and passionate team culture, evidenced by a high eNPS score of 94
What to Expect (Job Responsibilities):
- Recruit, develop, and lead a team of Customer Success Managers to support strategic customers
- Design and implement processes, playbooks, and automations to enhance customer value
- Collaborate with Sales, Product, and Support teams to ensure a seamless customer journey
- Establish an operating rhythm for onboarding, value realization, and customer risk management
- Utilize data to analyze performance and coach the team for continuous improvement
What is Required (Qualifications):
- Minimum 2+ years of people management experience in a customer-facing role
- At least 10+ years of experience in Customer Success, Professional Services, or Account Management
- Proven ability to collaborate cross-functionally with internal and external stakeholders
- Experience in the tech industry with relevant subject-matter expertise
- Bachelor’s degree or higher, preferably in a technical or engineering field
How to Stand Out (Preferred Qualifications):
- Experience leading remote teams across multiple regions or countries
- Familiarity with AI and automation tools, especially n8n
- Background in startup or scale-up environments
- Additional technical or engineering degree
#SoftwareDevelopment #CustomerSuccess #RemoteWork #CareerGrowth #AutomationTools
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