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Customer Success Manager/Senior Customer Success Manager
4 days agoWhat's your preference?
Job Description
- Req#: JR_14446
Employer Industry: Insurance Technology
Why consider this job opportunity:
- Salary up to $192,000
- Opportunity for annual bonuses and long-term incentive awards based on performance
- Comprehensive benefits package including health, dental, and vision insurance, as well as a company-sponsored retirement plan
- Potential for career advancement within a growing and innovative organization
- Engage in a culture of curiosity and continuous improvement, leveraging emerging technologies and data-driven insights
- Work with a variety of customers, from new ventures to large, complex insurers across the globe
What to Expect (Job Responsibilities):
- Develop and execute strategic account plans to promote customer growth and strengthen relationships
- Facilitate executive-level engagements to drive value creation and ensure customer satisfaction
- Identify and pursue expansion opportunities while serving as a trusted advisor to clients
- Manage customer success plans and account strategies to align with customer goals
- Provide early insights and recommendations on new product features based on customer needs
What is Required (Qualifications):
- 8+ years of relevant experience in customer success, account management, sales, or technology consulting
- Strong knowledge of the property and casualty (P&C) insurance industry and its economic fundamentals
- Proven ability to build and maintain relationships with C-suite stakeholders
- Excellent communication skills with the ability to connect with both business and IT stakeholders
- Demonstrated ability to manage multiple initiatives or accounts under pressure
How to Stand Out (Preferred Qualifications):
- Knowledge of or experience with Guidewire InsuranceSuite
- Familiarity with cloud-native solutions and cloud technologies for mission-critical applications
- Experience in coaching and change management, with a track record of executing successful plans
#InsuranceTechnology #CustomerSuccess #CareerOpportunity #CompetitivePay #InnovationDriven
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