• Job Description

  Req#: 210411956

  cxLoyalty is a global leader in loyalty and engagement solutions. With 35 years of experience and 200 million consumer touch points worldwide, cxLoyalty’s unique combination of platform, content and delivery at scale set us apart in the marketplace. Over 3,000 leading banks, retailers, travel and telecom companies worldwide select cxLoyalty to design, administer and fulfill loyalty and engagement programs that strengthen and expand the value of their customer relationships.

  As part of cxLoyalty’s Security Engineering Team, the Cyber Security Platform Operations role is a hands-on role that requires a high level of technical ability. The person in this position handles a broad range of tasks, including the day-to-day administration of cybersecurity tools and devices.

  A successful candidate will be able to prove knowledge of general Cybersecurity principles as well as proven track record in supporting typically deployed security tools. Attractive skills of the candidate include familiarity with Network Security, Vulnerability Detection, End Point Security Tools, inclusive of Anti-Virus/Malware, Detection and Response technology, Data Leakage Protection, Cloud Access Security Brokers, Messaging Security tools.

  This role requires a wide variety of strengths and capabilities, including:

  • Strong analytical and problem-solving skills to enable effective security incident and problem resolution
  • Quick learner with a strong work ethic, attention to detail and a self-starter who is creative with a 'can-do' attitude.
  • Proven ability to work under stress in emergencies, with the flexibility to handle multiple high-pressure situations simultaneously
  • Team player, showing professional maturity, personal integrity, and excellent interpersonal skills.
  • Process engineering and re- engineering skills.
  • Effective communication skills for collaboration with geographically dispersed teams

  Primary Responsibilities:

  • Performs 1st/2nd line support and system security administration on designated technology platforms, including Network Security Devices, Vulnerability Detection Tools, End Point Security Tools, inclusive of Anti-Virus/Malware, Detection and Response technology, Data Leakage Protection tools, Cloud Access Security Brokers, and Messaging Security, in accordance with the defined policies, standards and procedures, as well as with industry best practices and vendor guidelines
  • Performs configuration management of security systems and applications, including policy assessment and compliance tools, network security appliances and host-based security systems
  • Applies patches to security tools, where appropriate and directed
  • Monitors, finds, and repairs security problems and failures on the designated systems and applications
  • Develops and maintains documentation for security systems and procedures
  • Researches, recommends, evaluates, and implements cybersecurity solutions or configurations that identify and/or protect against potential threats, and respond to security violations
  • Participates in infrastructure projects to implement specifications for network and distributed system security technologies in support of key information systems
  • Aid with updates and maintenance of monthly metrics and dashboards
  • Oversees monthly policy updates and reviews on Security Tools

  Background and Experience:

  • Knowledge of cybersecurity principles, including risk assessment and management, threat and vulnerability management, incident response, and identity and access management
  • Technical proficiency with security-related systems and applications, such as:
    • Tenable
    • Trend Micro
    • Netskope
    • Trend Micro Deep Security/CloudOne
    • Forcepoint
    • ProofPoint
    • Corelight / Zeek / Bro
    • Exabeam
    • Crowdstrike
    • Microsoft Purview Information Protection
    • AWS (Amazon Web Services) Security Services
  • Experience in developing, documenting, and maintaining security procedures
  • Knowledge of network infrastructure, including routers, switches, firewalls and associated network protocols and concepts
  • Working technical knowledge of current systems' operating systems and software, protocols, and standards
  • Strong knowledge of TCP/IP and network administration/protocols

  Preferred Qualifications:

  • Minimum of 2+ years of IT or network security experience
  • 3-5 years of security administration
  • Bachelor's degree in information systems, or equivalent work experience
  • Maintain or working towards at least one (1) of the following industry certifications: CISSP, CISA, Security+, GSEC, CASP
  • Relevant vendor qualifications

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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