• Job Description

  Req#: J-63104

  Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

  Ready to explore a career path? Start your journey.

  Dedicated Account Representative

  Job Description

  The dedicated role will be responsible for managing the service consistency across markets & driving continuous process improvement, translating the service strategy into actions. The DAR will partner with the customer to understand and agree on the program service objectives and work with internal AEGBT travel technical teams to provide suitable solutions to deliver on the joint strategy & goals. The role will require process orientation and a collaborative approach to building & leveraging strong customer and internal relationships, The DAR will leverage this knowledge to develop and deliver operating consistency, where appropriate.

  Job Responsibilities

  - Act as operations lead and single point of contact to Client

  - Partner with global, regional and local account management and Traveler Care teams

  - Communicate and interact with all relevant teams and business partners

  - Support processes to handle customer service-related issues

  - Support around daily travel program needs/issues

  - Support further online enhancements and implementations

  - Support on technological innovations/improvements

  - Support consistent SLA landscape

  - Deliver agreed reporting’s

  - Coordinate service complaints

  - Support data collection and clean-ups for Account and Travel Management

  - Support in Air, Rail, Hotel, Rental Car Contract/Program implementation and availability measurement (online and offline)

  - Monitor operational performance of GBT agencies, take corrective actions, define and implement improvement measures. (Operational performance means for example adherence to travel agency booking instructions to increase compliance to travel policy)

  Location

  Germany - Frankfurt - Virtual Location

  The #TeamGBT Experience

  Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • Wellbeing resources to support mental and emotional health for you and your immediate family.

  • And much more!

  All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

  We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

  What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

• About the company

  American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters.

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