• Job Description

  Req#: REQ004923

  At The Standard, you’ll join a team focused on putting our customers first.
  
  Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
  
  We offer a caring culture where you can make a real difference, every day.
  
  Ready to reach your highest potential? Let’s work together.

  What You’ll Do

  As the Dedicated Employee Benefits Specialist, you will assist our clients’ HR department and our producers in the administration of group Life, Disability, Voluntary, and/or Absence contracts that they have with The Standard. This client is a brokerage firm with approximately 7300 lives requiring heavy Leave of Absence management. If you love staying up to date on the ever-changing laws and regulations for Leave, this may be the role for you!!

  Key Responsibilities:

  • Develop and manage effective primary relationships with key policyholders and producers through frequent responsive communication, professional negotiation, problem resolution and exceeding customer expectations.
  • Work with client’s employees to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.
  • Serves as the liaison between the policyholder and The Standard.
  • Works closely with the employer to respond to claim and coverage inquires, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life, disability, and absence related inquiries.
  • Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
  • Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations.

  • Create best practices and/or create new process improvements that ensure a positive customer experience for the employer and employees.
  • Required to learn and can interpret federal, state, and local leave regulations.
  • Attends training sessions, planning meetings and general customer service meetings.
  • Leads or participates in special projects related to the policyholder’s life, disability, and Leave plans, as assigned.

  The Skills and Background You’ll Need:

  • VERY HIGH SENSE OF URGENCY with all communication.
  • TIME MANAGEMENT - Ability to plan and organize own work to meet changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments.
  • Strong verbal and written communication skills.
  • Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability.
  • Working knowledge of Microsoft Word, Excel and Outlook, experience in HRIS systems also preferred.
  • Ability to provide timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience.
  • Demonstrated skill in written correspondence both through e-mail and formal letter writing. Communicates both verbally and in writing in an articulate, thorough responsive manner.
  • Experience: 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in customer service, human resources and/or account management; proven ability to develop effective business relationships and communicate with diverse audiences in many different settings; problem solving and decision making consistent with company objectives, or the equivalent combination of education and/or relevant experience.
  • Education: High School Diploma Required.
  • FMLI or CEBS professional certification preferred
  • Possibly travel within the United States via car or airplane, with a valid driver’s license

  #LI-REMOTE

  Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

  • Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

  Salary Range:

  $62,750.00 - $92,000.00

  Positions will be posted for at least 5 days from original posting date.

  Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

• About the company

  We help people achieve financial well-being and peace of mind.

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