• Job Description

  Req#: M0038-25-1692?language=en&page=720&sort=publicationDateDesc

  Job summary

  Are you the person we are looking for to join our successful, expanding, town centre dental practice?

  Lighthouse Dental practice in Ipswich, are looking for a dental receptionist who has previous dental experience. Whether you are a dental nurse looking to change direction or have previous experience working as a dental receptionist apply now to join our friendly, highly motivated, and hardworking team.

  We are offering this position on a full or part-time position from 24 to 40 hours per week, which will include one Saturday morning in 6. (8.45-13.15 additional to contracted hours).

  The practice is open Monday Friday 08.15-17.30 and Saturday 7.45 - 2pm.

  Main duties of the job

  • Ensure the patient has the best experience they can have from the moment they first contact the practice to when they check out
  • Ensure you have an excellent communication pathway in place between yourself, the team and the patients
  • Take control of the reception duties and complete reports as necessary
  • Diary management, zoning and appointment booking following practice policy
  • Always answer incoming calls in a professional manner and ensure that any messages/enquiries are noted and passed to the relevant person for follow up
  • Make telephone calls as requested by clinicians and in response to patient enquiries
  • Manage incoming/ outgoing enquires in a timely manner and always meet deadlines
  • Ensure that any communications are noted effectively so an audit trail of any form of communication can be referred to at any time
  • Patient finance, applications and cash handling and end of day cashing up
  • Help patients sign up to the dental plan

  About us

  We offer:

  • Excellent salary
  • Social and team building events throughout the year
  • Progression and development
  • Modern surgeries and dental software system
  • Offsite parking provided on a rota basis
  • Fabulous work culture and team ethos
  • Core CPD provided paid for
  • GDC registration paid for
  • Indemnity insurance provided
  • An additional days holiday on your birthday (or next nearest working day if on a weekend!)
  • Wellbeing classes

  Details

  Date posted

  02 December 2025

  Pay scheme

  Other

  Salary

  Depending on experience from £25 012

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  29208

  Job locations

  34 High Street

  Ipswich

  Suffolk

  IP1 3QJ

  
  

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Job description

  Job responsibilities

  If you would like to find out more information about this role, please do not hesitate to get in contact with us.

  Person Specification

  Qualifications

  Essential

  • na

  Experience

  Essential

  • A willingness to be involved with a professional team and a can-do attitude is essential.
  • The ability to work in a calm manner in a fast paced environment.
  • Have an affable personality and fantastic customer service skills
  • Have a good knowledge of the dental industry
  • Be able to communicate effectively face to face with patients, on the telephone and within the team
  • Have a positive work ethic, able to maintain a high standard of work production
  • Be happy to interact with the team and offer suggestions for improvement for processes
  • Able to use initiative and work well under pressure
  • Ideally have experience with the dental software SOE Exact
  • Be willing to learn the practices systems and maintain their effectiveness
  • Be professional at all times, punctual, flexible, reliable and very well presented

  Person Specification

  Qualifications

  Essential

  • na

  Experience

  Essential

  • A willingness to be involved with a professional team and a can-do attitude is essential.
  • The ability to work in a calm manner in a fast paced environment.
  • Have an affable personality and fantastic customer service skills
  • Have a good knowledge of the dental industry
  • Be able to communicate effectively face to face with patients, on the telephone and within the team
  • Have a positive work ethic, able to maintain a high standard of work production
  • Be happy to interact with the team and offer suggestions for improvement for processes
  • Able to use initiative and work well under pressure
  • Ideally have experience with the dental software SOE Exact
  • Be willing to learn the practices systems and maintain their effectiveness
  • Be professional at all times, punctual, flexible, reliable and very well presented

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Primary Care Careers

  Address

  34 High Street

  Ipswich

  Suffolk

  IP1 3QJ

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Primary Care Careers

  Address

  34 High Street

  Ipswich

  Suffolk

  IP1 3QJ

  
  

  Employer's website

  https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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