• Job Description

  Req#: C9448-26-0068?language=en&page=1101&sort=publicationDateDesc

  Job summary

  The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.

  You will be part of a team of Receptionists across Cambridgeshire so good communication and teamwork skills are vital.

  You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.

  This is an extremely busy service offering a wide range of treatments to a diverse group of people. Our clinics in Cambridgeshire offer Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.

  This role is 30 hours per week working Monday, Tuesday, Wednesday and Friday.

  Should we receive a high number of applications we reserve the right to close this vacancy at any point after the 9th March 2026.

  Main duties of the job

  Responsible for the effective running of the dental reception, dealing with enquiries and arranging and confirming appointments, both face to face and via telephone, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently.

  Responsible for printing confirmation letters.

  Ensuring effective processing of patient information, preparing and maintaining patient records, ensuring that all letters and correspondence relating to patient care and treatment is filed accurately.

  Managing the re-booking of any appointments via telephone.

  Maintain the waiting room by replenishing information leaflets and ensuring that all relevant literature is up to date and current.

  Work proactively as part of the team to complete reception tasks and deadlines to enable the service to perform efficiently.

  Maintain the appointment system to ensure that surgery time is utilised appropriately.

  Record referral and communication correspondence in the patient's notes and action according.

  Obtain and retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies as required.

  Prioritise own workload and when required work independently managing the department administration and provide appropriate advice.

  About us

  Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

  There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

  If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

  Details

  Date posted

  02 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year per annum, pro-rata

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  448-AMB-7841320

  Job locations

  SCD Wisbech, Rowan Lodge

  North Cambs Hospital, The Park

  Wisbech

  PE13 3AB

  
  

  Job description

  Job responsibilities

  To undertake reception duties and liaise and interact with service users and colleagues effectively.

  Responsible for providing nonclinical information when dealing with day-to-day queries from patients and healthcare professionals.

  Answer and deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner.

  Meet and greet patients and advise them of any excessive delays and any other relevant information.

  Responsibility for liaising and booking of interpreting services ensuring patients with identified communication barriers are suitably represented at dental appointments.

  Required to be able to communicate well with patients with challenging behaviour, including those with special needs, together with carers and other health professionals.

  To handle all monies taken as payment for dental treatment and responsible for cashing up/banking payments at the end of the day.

  Run a debtors list on a monthly basis and collect charges as appropriate

  Support with the process of the management of banking and maintaining a float and excel spreadsheet.

  To work flexibly to manage calls across dental sites and services, to be part of the support team in providing cover for absences or when there is high demand for administrative support.

  Maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process.

  Be aware of and adhere to Trust policies and procedures and compliance with NHS code of conduct.

  Job description

  Job responsibilities

  To undertake reception duties and liaise and interact with service users and colleagues effectively.

  Responsible for providing nonclinical information when dealing with day-to-day queries from patients and healthcare professionals.

  Answer and deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner.

  Meet and greet patients and advise them of any excessive delays and any other relevant information.

  Responsibility for liaising and booking of interpreting services ensuring patients with identified communication barriers are suitably represented at dental appointments.

  Required to be able to communicate well with patients with challenging behaviour, including those with special needs, together with carers and other health professionals.

  To handle all monies taken as payment for dental treatment and responsible for cashing up/banking payments at the end of the day.

  Run a debtors list on a monthly basis and collect charges as appropriate

  Support with the process of the management of banking and maintaining a float and excel spreadsheet.

  To work flexibly to manage calls across dental sites and services, to be part of the support team in providing cover for absences or when there is high demand for administrative support.

  Maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process.

  Be aware of and adhere to Trust policies and procedures and compliance with NHS code of conduct.

  Person Specification

  Qualifications and Training

  Essential

  • GCSE, English and maths grade C and above or equivalent

  Desirable

  • Post holder must have sound knowledge and experience of working within an NHS practice/organisation

  Knowledge and Skills

  Essential

  • Excellent communication/interpersonal skills
  • Effectively prioritises and co-ordinates own work
  • Good time management
  • Standard keyboard skills, ability to communicate through IT systems using packages such as Word, Outlook and Excel

  Experience

  Essential

  • Reception/Customer Care experience

  Desirable

  • Post holder must have sound knowledge and experience of working within an NHS practice/organisation

  Person Specification

  Qualifications and Training

  Essential

  • GCSE, English and maths grade C and above or equivalent

  Desirable

  • Post holder must have sound knowledge and experience of working within an NHS practice/organisation

  Knowledge and Skills

  Essential

  • Excellent communication/interpersonal skills
  • Effectively prioritises and co-ordinates own work
  • Good time management
  • Standard keyboard skills, ability to communicate through IT systems using packages such as Word, Outlook and Excel

  Experience

  Essential

  • Reception/Customer Care experience

  Desirable

  • Post holder must have sound knowledge and experience of working within an NHS practice/organisation

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Cambridgeshire Community Services NHS Trust

  Address

  SCD Wisbech, Rowan Lodge

  North Cambs Hospital, The Park

  Wisbech

  PE13 3AB

  
  

  Employer's website

  https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

  Employer details

  Employer name

  Cambridgeshire Community Services NHS Trust

  Address

  SCD Wisbech, Rowan Lodge

  North Cambs Hospital, The Park

  Wisbech

  PE13 3AB

  
  

  Employer's website

  https://www.cambscommunityservices.nhs.uk/careers (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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