• Job Description

  Req#: REF3045C

  Company Description

  About Freshworks

  Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

  Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

  Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

  Job Description

  The Director, Benefits & Total Rewards operates as the subject matter expert on all health, wellness, and wealth accumulation global matters as well as supports other total rewards initiatives. Most specifically, this leader is responsible for designing, deploying, and executing global benefit initiatives. Additionally, this SME leads regional needs assessments and manages relationships with HR colleagues as well as managers and employees.
  
  In addition to benefits, this role will be responsible for global mobility as well as the management of our global PEO processes.

  Essential Duties and Responsibilities:

  • Provide guidance to regional total rewards managers and local HR regarding global benefits principles and processes. Examples include but are not limited to benefit design strategies and analysis, plan renewals, policies, benefits at termination, peer company principles, and position-to-market principles.
  • Drives project leadership or participation in the design and administration of benefit programs, development, and implementation of communication materials and tools/websites/etc., and ensures programs align with the organization’s principles and financial capabilities.
  • Serve as the liaison to our key benefit external partnerships to ensure company principles and expectations are being met.
  • Prepare annual project plan and operating budget; monitor plan expenditures throughout the year.
  • Develop and prepare scorecards, metrics, and reports for management.
  • Lead committees as needed in conjunction with business stakeholders (e.g., US 401k committee, etc.).
  • Identification of development needs by working with the global team to differentiate the local high-priority business need versus regional or global priorities, then prioritizing and executing against those needs in a cohesive and coordinated manner.
  • Create and execute a development plan to build capability in support of global total rewards programs and utilizing global tools and processes.
  • Manage PEO processes to ensure compliance with policies as well as optimize the employee experience.
  • Manage the mobility process and ensure the offerings provided to are adhered to.
  • Primary contact for peer group forums and other technical associations.
  • Keep abreast of market trends and provide a current and long-term vision for benefit programs – by industry, country, region, and/or globally.

  This role can work hybrid (3 days/week onsite) from either our San Mateo, CA (HQ), Bellevue, WA, or Denver, CO locations.

  Qualifications

  Required Skills / Experience / Competencies:

  • Bachelor’s Degree required; preferred in Business Administration, Human Resources, or similar fields.
  • 10+ years’ experience in managing a variety of benefits programs across multiple countries
  • Proven experience in the design, implementation, and communication of global benefit programs for countries in which we operate

  Preferred Skills / Experience / Competencies:

  • Strong knowledge of benefits practices in the high-tech industry highly desirable
  • Experience in these is a plus: total rewards, compensation, mobility, and PEO
  • Leadership, influencing, and strong communication skills
  • Self-driven and strategic in thought processes

  Additional Information

  The annual base salary for this role is $174,720 - $218,400.

  Compensation is based on a variety of factors including but not limited to location, experience, job-related skills and level. Bonus/equity may be available.

  At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

• About the company

  Freshworks makes ridiculously easy-to-use marketing, sales, support and IT solutions.

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