• Job Description

  Req#: R4122

  The Director of Services Management is responsible for leading critical initiatives that drive efficiency and effectiveness in the Firm's delivery approaches.

  KEY RELATIONSHIPS

  Reports to

  David Baruch, Chief Information Officer

  IT Leadership relationships

  Mark Andrus, Vice President of Global Network Operations

  Trelinda Clark, Vice President of PMO

  Liz Geary, Director of Services Management

  Fiona Horenkamp, Head of Change Management

  John Iatonna, Chief Information Security Officer

  Jacob Rigby, Director of Services Management

  Michelle Silva, Head of PMO

  Gary Silverman, Vice President of Architecture

  Fergus Walsh, Head of Development

  Susan Webber, Head of Product

  Other key relationships

  Global Leadership Team

  Office Managers

  Practice Leaders

  Practice Directors

  Associate and Analyst Leaders

  Admin Managers

  Change Management Team

  Dublin Development Team

  Dublin Product Team

  Finance

  Legal

  Learning & Development

  Procurement

  Key Business Stakeholders across roles - Consultants, Associates, Analysts, EEAs

  KEY RESPONSIBILITIES

  • Search Tooling Product Management – Oversight of internal and external tools that support business architecture and Firm strategy. Develops a detailed, fact- based understanding of the business with a ‘people, process, technology’ lens and aligns it with the Firm’s long-term strategic objectives.

  • Services Improvements and Roadmap – Analyze market trends, competitiveness and costs structures. Generate business cases and concepts to improve Spencer Stuart’s search and advisory services. Evaluate the strategic service options and develop a services roadmap.

  • Market Testing – Work with product management team to coordinate the development of prototypes and other testing collateral. Establish user groups and conduct pilots with clients and the firm. Adjust the improvements based on feedback. Finalize the business case.

  • Services Development – Coordinate with cross functional teams across the firm - – IT, Learning & Development, Finance, Operational Excellence, Change Management, Marketing, etc. – on the development of service improvements.

  • Services Launch –Conduct pilots and establish the broader rollout approaches. Coordinate services deployment to clients and the firm.

  • Results Measurement– Compare the results to the business case. Measure satisfaction and adoption. Develop continuous process improvement plans and update the services roadmap.

  • Data – Provide perspective and a business centric point of view on data strategy and participate in cross functional team that defines the future of data for the Firm.

  The Director of Services Management will be a well-respected, influential and experienced consulting professional with superior executive presence and strong communication skills. The ideal candidate will have a high degree of intellectual curiosity and tolerance for ambiguity, with a passion for improving the way the firm operates. With excellent collaboration and listening skills, the Director of Services Management will have a track record of developing strong relationships across roles and offices. They will also possess a strong analytical orientation, with the ability to insightfully synthesize data and communicate complex business ideas to a sophisticated and discriminating audience.

  IDEAL EXPERIENCE

  Has worked across cross-functional silos

  Demonstrated ability to lead and collaborate with cross-functional teams

  10+ Years of Professional Services Experience

  Working in a consulting environment and/or a role where multiple projects and competing demands are the norm. Exposure to executive search, recruiting or staffing is ideal.

  Experience operating in an international organization

  Ideally in a matrixed structure

  Bachelor’s Degree

  An advanced degree or MBA is a plus

  CRITICAL LEADERSHIP CAPABILITIES

  Leading Change

  • Proactively develops a well-supported vision for the changes that will optimize the firm's effectiveness across service lines.

  • Positively challenges assumptions about “the way things are done” with the goal of improving the experience of colleagues and clients

  • Presents a clear, compelling and motivating business case to all stakeholders communicating what must change, why changes a re beneficial, and possible outcomes and costs.

  • Adjusts communication style to the audience to help them understand and accept the change.

  • Engages business colleagues to support and propose changes and ideas.

  Driving Results

  • Works to achieve goals by establishing clear priorities with associated time and resource parameters, highlighting any capability or resource gaps, overcoming obstacles and planning for contingencies.

  • Demonstrates an unwavering commitment to delivering key outcomes.

  • Identifies KPIs and tracks ongoing adoption and quality use of tools and processes. Reviews performance and progress on a regular basis to ensure team is achieving results.

  • Tests to see if goals are sufficiently challenging and adjusts course as needed

  Collaborating and Influencing

  • Invites and uses the opinions and perspectives of others in key roles across the business.

  • Engages broadly, positively and collaboratively at all levels of business in a dialogue to develop a shared vision for the future and bring them "on board", linking their perspective to the intent.

  • Adapts own approach to the audience, anticipating impact of words and actions, preparing for possible resistance and responding in an appropriate style, using strong interpersonal skills and a range of influencing styles.

  • Resolves conflicts by discussing individual issues with each person.

  • Checks with both sides of a discussion to ensure a common understanding.

  • Takes initiative to maintain relationships across the business.

  OTHER PERSONAL CHARACTERISTICS

  • Good presence and self-confidence.

  • Outcomes oriented and “gets on with it.”

  • Pragmatic and well-rounded individual.

  • Strong intellect and analytical skills.

  • Appropriate decisiveness to initiate and implement key initiatives.

  The base compensation range for this position is $150,000-170,000 per year. The actual base compensation offered within this range will be dependent on the individual’s skills, experiences, and qualifications. This position will be eligible to participate in our annual discretionary bonus program.

  Spencer Stuart also offers a competitive benefits package, which includes:

  • Retirement savings plan with discretionary profit sharing contribution and employer match;

  • PTO (minimum 15 days per year, increases with tenure), paid sick time (10 days per year), company holidays (12 days per year), and paid leaves of absence when applicable;

  • Comprehensive health benefits, including medical, dental, and vision insurance, and healthcare flexible spending account;

  • Life Insurance, and short-term and long-term disability insurance;

  • Wellness benefits, including an employee assistance program, virtual mental health program, and mindfulness program; and

  • Voluntary benefit options, including supplemental life insurance, identity theft protection, and whole life insurance with long-term care and critical illness coverage.

  Spencer Stuart is a proud equal opportunity and affirmative action employer. We are committed to non-discrimination without regard to actual or perceived race, ethnicity, creed, color, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, immigration status, ancestry, age, marital status, protected veteran status, physical or mental disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under applicable federal, state or local law.

• About the company

  Spencer Stuart is one of the world's leading global executive search and leadership consulting firms, specializing in chief executive, board director and senior executive roles.

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