• Job Description

  Req#: REF2755X

  A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

  As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

  What we offer

  • Impact - The work you do here matters to millions.
  • Growth - Philadelphia is growing, why not grow with it?
  • Diversity & Inclusion - Find a career in a place where everyone belongs.
  • Benefits - We care about your well-being.

  
  Agency Description

  The mission of the Office of Homeless Services (OHS) is to make homelessness rare, brief, and non-recurring. OHS works collaboratively with a broad-based network of public and private providers focused on utilizing practices that are informed by data, honor the different perspectives of all stakeholders, and are trauma-informed. OHS works to maximize resources while monitoring emerging trends, tracking progress, and shifting priorities as needed.

  This position was created in 2021 in recognition of national data regarding increasing numbers of older adults, and challenges within the local homeless and behavioral systems to identify affordable, accessible housing solutions to meet the needs of frail and/or older adults. The PEACE Program staff serve as experts on older adult care and housing options; and help to navigate individuals to the most appropriate, least restrictive housing setting. The Director of the PEACE Program has 3 direct reports, the unit consists of 14 full-time staff.

  This position is a leadership position in the Housing Services Division at OHS. Housing Services includes development, coordination, and oversight of the following programs and inventory: Homelessness Prevention, Diversion and Intake; Emergency and Transitional Housing; Rapid Re-housing; Supportive Housing; Facilities; Clearinghouse; Coordinated Entry; and Landlord Affairs.

  Essential Functions

  • Develop, implement and track annual goals relating to the PEACE Program
  • Identify barriers and innovate solutions to barriers to admission to appropriate long term care
  • Actively and assertively market the program to community-based independent living, personal care, and nursing homes
  • Advocate for individual participants as needed
  • Organize and schedule quarterly meetings of the PEACE Advisory Committee; set agendas, ensure communication with the committee, and follow up on requests for additional information or opportunities to advance the work through the committee
  • Develop and nurture strong relationships with key stakeholders including Mayor’s Office on Aging, Philadelphia Corporation on Aging, Senior Law Center, CARIE, Center in the Park, Liberty Resources, Department of Behavioral Health and Intellectual disAbilities
  • Serve as the Department’s expert on older adult housing and long-term care options
  • Serve as the Department’s expert on older adult policy changes and resources, including the work of the Administration for Community Living, Independent Living Centers, Aging and Disability Resource Centers, Federal Housing and Services Resource Centers, etc.
  • Serve as the go-to program for advice and technical assistance for individuals with complex needs
  • Explore partnerships with innovative stakeholders to close the gap of frail, elderly individuals and their medical and affordable housing needs
  • Support and coach staff, hold staff accountable to high standards of customer service and responsiveness
  • Assess outputs and outcomes from the shelter-based Health Care Aides; recommend changes, improvements, etc.
  • Oversee participant level data entry and data quality in the Client Track system
  • Provide monthly reports on program progress
  • Coordinate with internal colleagues to provide appropriate housing alternatives for frail and older adults who need higher levels of care
  • Develop policies and procedures for program development
  • Establish criteria for consideration to program
  • Establish relationships with service providers
  • Oversee clinical coordinator, social worker, and administrative coordinators.
  • Keep OHS/DBH abreast of program development and provide quarterly reports on progress
  • Collaborate with OHS, DBH, and ombudsman to ensure positive outcomes for clients
  • Maintain records/documentation of clients transitioned
  • Ensure PEACE preferred provider network is maintained and new ones added
  • Work with CBH leadership to optimize geographic alignment for mental health services at the preferred provider level
  • Develop/maintain process for undocumented clients
  • Develop/maintain process for guardianship
  • Develop, implement, and maintain Quality Assurance Program for PEACE
  • Other duties and responsibilities as assigned.

  Competencies

  • Excellent communication skills
  • Collaboration skills
  • Ability to plan and organize work
  • Commitment to evolve and improve existing processes

  Knowledge, Skills and Abilities

  • Knowledge about the needs of older adults is required, as well as the systems of care they utilize: primary care, hospitals, community based waivers, domiciliary care, personal care, nursing homes.
  • Knowledge about homelessness and behavioral health systems strongly preferred.
  • Strong knowledge basis in program management with the ability to structure tasks and coordinate with internal and external partners.
  • Demonstrated skilled track record in program development, program management, and performance management.
  • Ability to establish and maintain effective working relationships with associates, government officials, and the general public.
  • Proficiency in computer applications, including Microsoft Office 365 (Word, Excel, Access, and Outlook), Adobe Acrobat, etc.

  Work-Life

  Working hours are generally 37.5 hours per week. Currently, this position would be expected in person at least 2 days per week.

  • Completion of a Master’s Degree Program in one of the human services fields or public administration at an accredited college or university.
  • At least ten (10) years of upper management level experience
  • At least five (5) years experience in licensed personal care or nursing home administration; or other experience of residential operations for vulnerable and frail individuals.
  • At least five (5) recent years of supervisory experience
  • Demonstrated experience with cross-sector collaboration
  • Lived experience of homelessness preferred
  • Bilingual preferred

  TO APPLY: Interested candidates must submit a cover letter and resume.

  Salary Range: $77,397-$116,106

  Did you know?

  • We are a Public Service Loan Forgiveness Program qualified employer
  • 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • We offer Comprehensive health coverage for employees and their eligible dependents
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available

  *The successful candidate must be a city of Philadelphia resident within six months of hire

  Please note that effective September 1, 2021 the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19.

  The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

  For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

• About the company

  Official website of the City of Philadelphia, includes information on municipal services, permits, licenses, and records for citizens and businesses.

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