• Job Description

  Req#: 11692

  Oak View Group

  Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

  We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.

  More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

  Overview

  The Director of Ticketing will control all ticket inventories and oversee the processing of orders and payments for the venue. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Director of Ticketing is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers. This position will also support the Cox Business Convention Center for ticketed events.

  This role will pay a salary of $70,000 to $100,000.

  For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

  About the Venue

  The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.

  The Cox Business Convention Center (CBCC), located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space. Owned by the City of Tulsa for over 50 years, the CBCC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.

  Responsibilities

  • Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
  • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement.
  • Manage all information being sent and posted through the ticketing system.
  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility.
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting.
  • Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
  • Update and relay all box-office related event information to each department and client.
  • Investigate and resolve ticket-related issues.
  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets.
  • Responsible for all season ticket holder customer service related upgrades, priority point systems, etc.
  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and
  • preparation of sales reports/ticket revenue updates (this includes parking monies)
  • Work with sales reports/ticket revenue updates.
  • Work with sales and marketing departments to set up various ticket discounts and promotions.
  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.
  • Process/fill approved charity ticket requests; document all complimentary tickets issued.
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Manage of all aspects of customer service as it relates to both internal and external customers, enforcing corporate initiatives.
  • Direct the creation and control of fiscal budget for the Box Office department.
  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center
  • Develop and implement comprehensive ticket sales programs.
  • Plan, direct, evaluate and provide leadership to Box Office personnel.
  • Establish and maintain effective working relationships with internal/external customers.
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
  • Comprehend and make inferences from written sales materials.
  • Exercise confidentiality and integrity upon handling customer personal/financial information.
  • Complete all duties with a customer service focus through teamwork and dedication to the highest principles.
  • Other duties and responsibilities as assigned.

  Qualifications

  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field.
  • Minimum of 7+ years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly
  • Five to seven (5-7+) years’ experience in managing/leading people/teams.
  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs.
  • Knowledge of federal, state, and local
  • Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software.
  • Familiarity with Ticketmaster ticketing software. Knowledge of terminology used in box office/sales. Knowledge of principles of budget preparation and control.
  • Communicate clearly and concisely, both orally and in
  • Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator.
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days.

  Strengthened by our Differences. United to Make a Difference.

  At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

  EEO

  Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

• About the company

  •Transforming Events Into Experiences•

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