• Job Description

  Req#: 19522
  Who are we hiring? The Director Venue Technology will develop, implement, and oversee all systems, processes, and reporting to deliver an outstanding experience for employees, customers, clients, and vendors of Sphere. The Director Venue Technology is well versed in system implementations, creating and upholding standards, incident response, technologies, and operational management of modern venue systems. The Director will ensure that proactive customer-focused support is the top priority of operations while leading the operating model with PCI compliance and security at the forefront of all actions and results. The Director will guide a team a venue technology engineers and provide hands-on leadership and support to deliver outstanding technology operations and experience within the venue while collaborating closely with the Director Venue Technology based in New York. What will you do? · Works within a matrix organization to leverage, collaborate, coordinate, and drive venue technology and system projects across all MSG Sphere. · Assists in maintaining and supporting technological revenue generating applications/systems for our food & beverage, merchandise, and guest operations functions for Sphere events. Applications/Systems include (but are not limited to) Point of Sale (POS), Ticketing, Inventory, Warehousing, Guest Services, Cash counting, IPTV and reconciliation systems. · Responsible for planning execution of any third-party requests related to network, telecommunications and other technology like Wi-Fi and IPTV. Assist and support other departments in resolving any operational issues that affect clients, vendors, and events. · Develops customer relationships across the venues to ensure that all support, projects, and initiatives are communicated and managed to meet the business objectives. · Develop and execute strategic initiatives focused on venue technology and moving the business forward. Develop and execute plans that focus on operational excellence to increase overall efficiencies. · Work closely with various internal and external departments on initiatives and service deployments with a focus on validation and testing, configuration deployment and change management. Assists in maintaining up to date technology standards for payment card processing, ensuring PCI standards are met. · Contributes to generating support metrics for the Venue Technology team; analyzes application issues, identifies root causes and assists in the remediation of issues to maintain continuous improvement of our applications and systems. · Documents and coordinates the creation and distribution of analyses/reporting detailing operational & support issues across the venue portfolio of applications. · Partners with IT peer groups and business personnel to identify application/system operational failure root causes; puts measures in place to prevent future issues to ensure an environment of continuous improvement · Work efforts will be complex and varied as they are required to maintain multiple systems and venues working nontraditional event specific hours. What do you need to succeed? · Bachelor’s degree or higher in Technology/Business discipline and/or equivalent experience or certifications (Project Management certification (PMP) and/or ITIL certification) · 8+ years’ experience supporting a complex application portfolio focused on “Point of Sale” (POS) in food/beverage environment and a retail environment utilizing NFC payment systems, preferably food and beverage and merchandise · 5+ years’ experience with complex software implementation projects · Experience leading a team of engineers in a customer-service based technology function · Experience working with ServiceNow · Ability to maintain an application portfolio using formalized metrics and data to drive decisions · Ability to prioritize, collaborate, and delegate work that includes long-term, short-term, and immediate deliverables · Ability to resolve complex issues while providing an outstanding customer service experience · Thorough understanding of how to implement and enforce PCI compliance and data security standards and audits · Strong communication and interpersonal skills that work well in problem-solving and troubleshooting situations Why is MSG for me? Sphere Entertainment Co. is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue is currently under construction in Las Vegas. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com. We focus on Career Development and Invest in YOU At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations. #LI-AB1
  · Bachelor’s degree or higher in Technology/Business discipline and/or equivalent experience or certifications (Project Management certification (PMP) and/or ITIL certification) · 8+ years’ experience supporting a complex application portfolio focused on “Point of Sale” (POS) in food/beverage environment and a retail environment utilizing NFC payment systems, preferably food and beverage and merchandise · 5+ years’ experience with complex software implementation projects · Experience leading a team of engineers in a customer-service based technology function · Experience working with ServiceNow · Ability to maintain an application portfolio using formalized metrics and data to drive decisions · Ability to prioritize, collaborate, and delegate work that includes long-term, short-term, and immediate deliverables · Ability to resolve complex issues while providing an outstanding customer service experience · Thorough understanding of how to implement and enforce PCI compliance and data security standards and audits · Strong communication and interpersonal skills that work well in problem-solving and troubleshooting situations
  · Works within a matrix organization to leverage, collaborate, coordinate, and drive venue technology and system projects across all MSG Sphere. · Assists in maintaining and supporting technological revenue generating applications/systems for our food & beverage, merchandise, and guest operations functions for Sphere events. Applications/Systems include (but are not limited to) Point of Sale (POS), Ticketing, Inventory, Warehousing, Guest Services, Cash counting, IPTV and reconciliation systems. · Responsible for planning execution of any third-party requests related to network, telecommunications and other technology like Wi-Fi and IPTV. Assist and support other departments in resolving any operational issues that affect clients, vendors, and events. · Develops customer relationships across the venues to ensure that all support, projects, and initiatives are communicated and managed to meet the business objectives. · Develop and execute strategic initiatives focused on venue technology and moving the business forward. Develop and execute plans that focus on operational excellence to increase overall efficiencies. · Work closely with various internal and external departments on initiatives and service deployments with a focus on validation and testing, configuration deployment and change management. Assists in maintaining up to date technology standards for payment card processing, ensuring PCI standards are met. · Contributes to generating support metrics for the Venue Technology team; analyzes application issues, identifies root causes and assists in the remediation of issues to maintain continuous improvement of our applications and systems. · Documents and coordinates the creation and distribution of analyses/reporting detailing operational & support issues across the venue portfolio of applications. · Partners with IT peer groups and business personnel to identify application/system operational failure root causes; puts measures in place to prevent future issues to ensure an environment of continuous improvement · Work efforts will be complex and varied as they are required to maintain multiple systems and venues working nontraditional event specific hours.

• About the company

  MSG Sphere at The Venetian is a sphere-shaped music and entertainment arena being built in Paradise, Nevada, near the Las Vegas Strip and east of the Venetian resort.

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