• Job Description

  Req#: 1010460
  job summary:
  Hybrid with a top law firm in Chicago!
  
  Chicago, Houston, Dallas or DC
  
  Pension, WFH and great benefits!
  
  - Direct impact in how the firm uses NetDocuments
  
  - Opportunity for advancement as NetDocuments gets updates and integrates with more systems
  
  - Very collegial team that enjoys working with each other
  
  Summary:
  
  The IT Applications Manager - DMS is responsible for managing NetDocuments, the Firm's cloud-based document management platform, to ensure the effective delivery of application services. They lead a team comprised of a DMS engineer, architect and administrator who attend to the day-to-day operations, administration, enhancement, maintenance and support of the platform to achieve business objectives.
  
  Duties and Responsibilities:
  
  
  • Lead all administration, maintenance, and support activities required for a mission-critical application.
    
    
  • Serve as NetDocs champion of current and potential capabilities. Own driving the adoption and evolution of NetDocs and its related applications.
    
    
  • Provide high-touch service for lawyers and stakeholders to resolve inquiries and issues.
    
    
  • Ensure new integrations, application updates and other platform changes are properly tested before deployment. Author test scripts to be use by Quality Assurance team. Comply with configuration and change management policies.
    
    
  • Create and/or maintain documentation of technical processes, platform architecture, application configurations, user acceptance test scripts and system changes.
    
    
  • Manage user accounts, permissions, and security settings. Work with IT Security to ensure the security of the platform and data.
    
    
  • Work with Infrastructure to monitor platform performance and identify potential issues. Assist with troubleshooting issues and implementing preventative measures.
    
    
  • Provide timely resolution of incidents reported by firmwide users to the IT Service Desk. Conduct root cause analysis and prepare resolution documentation, if appropriate.
    
    
  • Provide 24 x 7 team availability for consult and direction regarding critical application issues. Ensure timely and consistent communication during any service interruption.
    
    
  • Track and manage licenses, subscription fees and other costs.
    
    
  • Define and promote processes and procedures to improve the performance and stability of NetDocuments and integrated third-party applications.
    
    
  • Stay current on NetDocuments roadmap, plan for system improvements as appropriate.
    
    
  • Direct preparation of functional specifications, design documents, product evaluation and selection, and deployment plans.
    
    
  • Hire, train, mentor and develop staff. Conduct performance reviews.
    
    
  • Other duties as needed.
  Qualifications:
  
  To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).
  
  Education and/or Experience:
  
  Required:
  
  
  • A Bachelor's degree in area of specialty and/or equivalent combination of education, training, and experience.
    
    
  • A minimum of 8 years of IT experience in the field or a related area.
    
    
  • Demonstrated ability to provide excellent customer service.
    
    
  • Experience supporting cloud-based applications
    
    
  • Excellent problem-solving and troubleshooting skills
    
    
  • Ability to work collaboratively with other IT team members
    
    
  • strong communication skills, with the ability to explain technical concepts to non-technical users
  Preferred:
  
  
  • strong knowledge of NetDocuments administration, including user account management, security, permissions and integrations with third-party applications.
  Other Skills and Abilities:
  
  
  • The following will also be required of the successful candidate:
    
    
  • strong organizational skills and attention to detail
    
    
  • Able to work harmoniously and effectively with others
    
    
  • Able to preserve confidentiality and exercise discretion
    
    
  • Able to work under pressure
    
    
  • Able to manage multiple projects with competing deadlines and priorities
  
  location: Chicago, Illinois
  job type: Permanent
  salary: $170,000 - 210,000 per year
  work hours: 9am to 5pm
  education: Bachelors
  
  responsibilities:
  
  • Lead all administration, maintenance, and support activities required for a mission-critical application.
    
    
  • Serve as NetDocs champion of current and potential capabilities. Own driving the adoption and evolution of NetDocs and its related applications.
    
    
  • Provide high-touch service for lawyers and stakeholders to resolve inquiries and issues.
    
    
  • Ensure new integrations, application updates and other platform changes are properly tested before deployment. Author test scripts to be use by Quality Assurance team. Comply with configuration and change management policies.
    
    
  • Create and/or maintain documentation of technical processes, platform architecture, application configurations, user acceptance test scripts and system changes.
    
    
  • Manage user accounts, permissions, and security settings. Work with IT Security to ensure the security of the platform and data.
    
    
  • Work with Infrastructure to monitor platform performance and identify potential issues. Assist with troubleshooting issues and implementing preventative measures.
    
    
  • Provide timely resolution of incidents reported by firmwide users to the IT Service Desk. Conduct root cause analysis and prepare resolution documentation, if appropriate.
    
    
  • Provide 24 x 7 team availability for consult and direction regarding critical application issues. Ensure timely and consistent communication during any service interruption.
    
    
  • Track and manage licenses, subscription fees and other costs.
    
    
  • Define and promote processes and procedures to improve the performance and stability of NetDocuments and integrated third-party applications.
    
    
  • Stay current on NetDocuments roadmap, plan for system improvements as appropriate.
    
    
  • Direct preparation of functional specifications, design documents, product evaluation and selection, and deployment plans.
    
    
  • Hire, train, mentor and develop staff. Conduct performance reviews.
    
    
  • Other duties as needed.
  
  qualifications:
  
  • Experience level: Manager
  • Minimum 5 years of experience
    
    
  • Education: Bachelors (required)
  
  skills:
  SQL
  powershell
  Netdocuments
  DMS
  ADMINISTRATOR
  cloud
  AI
  iManage
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  
  
  
  For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
  
  

• About the company

  We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.

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