• Job Description

  Req#: 255385

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  We are currently looking for a E-Commerce Operation Specialist to join our Nespresso team who is responsible for planning and delivering both technical & commercial guidance to drive operations of the eCommerce B2C & B2B channels (Website & Mobile) within a market or geographical region.

  Main Responsibilities;

  • He/She is responsible for ensuring eCommerce Boutiques deliver the best-in-class consumer experience and user experience to prospects and Nespresso members
  • Act as digital operations knowledge & matter expert, providing guidance & recommendations to operational teams to deliver a seamless & consistent customer experience across all digital touch points.
  • Capitalize on knowledge of CMS & Web technologies to implement digital projects, providing project support to all relevant stakeholders to ensure adherence to globally defined eMerchandising guidelines & optimization of the digital customer experience.
  • Responsible of the overall eCommerce site and customer journey quality ensuring consistency across assigned touchpoints & timely execution of digital content.
  • Support and guide market's business & cross-functional teams to leverage ecommerce technologies by raising awareness on innovative tools & features
  • Participate in the planning of the yearly digital activities on Nespresso eCommerce platforms in order to ensure that eCommerce, Customer & CRM roadmaps are taken into account within local ecommerce operation plan.
  • Support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
  • Monitor eCommerce performance to ensure optimal market operations & platform management
  • Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms (including desktop, mobile site and app)
  • Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features
  • Liaise with all business & IT stakeholders to ensure all digital content is up-to-date, relevant and compliant with global brand, security, content & commercial guidelines
  • Monitor consumer journey and work closely with Supply Chain, CRC Team for enhancements
  • Coordinate with the Global eCommerce performance & UX operations teams to ensure a seamless experience and optimized purchasing funnel across all platforms
  • Leveraging eCommerce analytics insights and data, ensure optimization guidelines are followed & standards met to ensure optimization of conversion goals & objectives
  • Leverage operational insights & global best practices to influence the optimization of customer journey and path to purchase
  • Particiapate in having a best-in-class customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy.

  Qualifications;

  • Business or Commercial Degree in a related field with digital & e-commerce knowledge and experience
  • 2+ years’ experience in managing digital & eCommerce platforms (eMerchandising, A/B testing, Personalisation, online customer journeys & Content Management Systems)
  • Strong Webmastering experience is a strong plus
  • Experience in e-commerce consumer journey and consumer experience management
  • Understanding of Google Analytics is a must
  • Knowledge in across multiple CMS and JIRA
  • At ease with IT Technologies & architecture
  • Proven track record in delivering end to end user experiences in a digital context
  • Project oriented and Innovation minded
  • English fluent is a must

• About the company

  Nestlé SA is a Swiss multinational food and drink processing conglomerate corporation headquartered in Vevey, Vaud, Switzerland.

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