• Job Description

  Req#: C9798-1555?language=en&page=701&sort=publicationDateDesc

  Job summary

  An exciting band 4 opportunity has been created to manage and coordinate the administration processes relating education health and care plans.

  The successful candidate will have extensive and practical administration experience. This will include the ability to use Microsoft teams, excel, word, outlook and PowerPoint as well as electronic patient records. You will understand the importance of confidentiality and integrity of information.

  The successful candidate will be comfortable in presenting complex information and summarising themes and learning, working in partnership with service leads. They will also be able to complete admin tasks with efficiency and accuracy. They will be willing to manage electronic paperwork, minute meetings and support service leads and the designated clinical officer for SEND to have information prepared to attend systemwide meetings.

  Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

  Main duties of the job

  The successful candidate will be a self starter who is able to work as a team player with a wide variety of professionals. They will be process oriented and will be able to offer analysis of existing processes and suggest improvements.

  They will have experience of managing staff and will be able to bring out the best performance in a wide range of team members.

  A job share may be considered.

  About us

  At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

  Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

  We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

  What we offer;

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of supportive staff networks
  • Health and wellbeing opportunities

  If you would like to know more, please visit our website.

  We encourage you to read the attached applicant guidance notes.

  Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

  Details

  Date posted

  23 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £27,485 to £30,162 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C9798-1555

  Job locations

  2 Kings Court

  Charles Hastings Way

  Worcester

  Worcestershire

  WR5 1JR

  
  

  Princess Of Wales Community Hospital

  Stourbridge Road

  Bromsgrove

  Worcestershire

  B61 0BB

  
  

  Covercroft Centre

  Colman Road

  Droitwich

  WR9 8QU

  
  

  Job description

  Job responsibilities

  For full details of the duties and criteria for the role please refer to the job description and person specification attached.

  Job description

  Job responsibilities

  For full details of the duties and criteria for the role please refer to the job description and person specification attached.

  Person Specification

  Skills & Abilities

  Essential

  • Ability to challenge poor behaviour
  • Role modelling good behaviour
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Advanced IT skills. These will be tested at interview)
  • Audio typing skills
  • Minute taking skills
  • Numerate
  • Accuracy and attention to detail
  • Good organisational skills
  • Able to demonstrate the ability to use initiative effectively
  • Line Management
  • Supervisory Skills

  Knowledge

  Essential

  • Knowledge of the full range of administrative/secretarial procedures
  • Extensive knowledge of Microsoft Office Word/Excel/Outlook

  Desirable

  • PowerPoint

  Qualifications

  Essential

  • Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business Administration related subject
  • Educated to Degree level in a relevant subject
  • or Significant relevant experience in a senior administration role combined with recent continuing professional development
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

  Additional Criteria

  Essential

  • Willingness to commit to continuing professional development
  • Professional manner as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

  Experience

  Essential

  • Significant recent Administrative/Secretarial experience (usually demonstrated by a minimum of 3 years experience)
  • Supervision/management of staff
  • Minute taking experience

  Desirable

  • Previous NHS experience

  Person Specification

  Skills & Abilities

  Essential

  • Ability to challenge poor behaviour
  • Role modelling good behaviour
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Advanced IT skills. These will be tested at interview)
  • Audio typing skills
  • Minute taking skills
  • Numerate
  • Accuracy and attention to detail
  • Good organisational skills
  • Able to demonstrate the ability to use initiative effectively
  • Line Management
  • Supervisory Skills

  Knowledge

  Essential

  • Knowledge of the full range of administrative/secretarial procedures
  • Extensive knowledge of Microsoft Office Word/Excel/Outlook

  Desirable

  • PowerPoint

  Qualifications

  Essential

  • Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business Administration related subject
  • Educated to Degree level in a relevant subject
  • or Significant relevant experience in a senior administration role combined with recent continuing professional development
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

  Additional Criteria

  Essential

  • Willingness to commit to continuing professional development
  • Professional manner as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

  Experience

  Essential

  • Significant recent Administrative/Secretarial experience (usually demonstrated by a minimum of 3 years experience)
  • Supervision/management of staff
  • Minute taking experience

  Desirable

  • Previous NHS experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Herefordshire and Worcestershire Health and Care NHS Trust

  Address

  2 Kings Court

  Charles Hastings Way

  Worcester

  Worcestershire

  WR5 1JR

  
  

  Employer's website

  https://www.hacw.nhs.uk/careers (Opens in a new tab)

  Employer details

  Employer name

  Herefordshire and Worcestershire Health and Care NHS Trust

  Address

  2 Kings Court

  Charles Hastings Way

  Worcester

  Worcestershire

  WR5 1JR

  
  

  Employer's website

  https://www.hacw.nhs.uk/careers (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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