• Job Description

  Req#: C9216-26-0422?language=en&page=87&sort=publicationDateDesc

  Job summary

  • This is a key post within asmallclose-knit team providing support for all end user device related services provided by D&I.

  • Involvement in the delivery of the Problem Management function for D&I.

  • The post holder willbe requiredtoassistwithmaintainingand managing the client device estate.

  • To ensure all client documentation is kept up to date and published in the correct format.

  • Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

  Main duties of the job

  • Provide assurance that the Trustmaintainsa "warranted environment" that is fit for purpose. Including both hardware and the change control of device images.

  • To supportD&IProblem Management functions.

  • Productexpert for all client related tools such as Microsoft Endpoint Configuration Manager, Imprivata OneSign, antivirus,Intune.Ensure these systems are kept up to date and fit for purpose.Please note that this list is not exhaustive and will change as other systems come online.

  • Technical assessment and approval of hardware variationneedstemming from requests received by Procurement.

  • Input into device initiatives and strategies such as BYOD.

  • Printer Management.Tomonitorfault logs and address any issues that might arise.

  • To ensure all client documentation is kept up to date and published in the correct format.

  About us

  We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

  Details

  Date posted

  16 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £31,049 to £37,796 a year £31, 049 - £37,796 Per Annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  216-NB-CO7818374

  Job locations

  Digital & Innovation Services (D&I),

  11 Research Way, Plymouth Science Park,

  Plymouth

  PL6 8BT

  
  

  Job description

  Job responsibilities

  Provide assurance that the Trust maintains a warranted environment that is fit for purpose. Including both hardware and the change control of device images.

  To support D&I Problem Management functions.

  Product expert for all client related tools such as Microsoft Endpoint Configuration Manager, Imprivata OneSign, antivirus, Intune. Ensure these systems are kept up to date and fit for purpose. Please note that this list is not exhaustive and will change as other systems come online.

  Technical assessment and approval of hardware variation need stemming from requestsreceived by Procurement.

  Input into device initiatives and strategies such as BYOD.

  Printer Management. To monitor fault logs and address any issues that might arise.

  To ensure all client documentation is kept up to date and published in the correct format.

  F For further details please see enclosed JD and PS.

  Job description

  Job responsibilities

  Provide assurance that the Trust maintains a warranted environment that is fit for purpose. Including both hardware and the change control of device images.

  To support D&I Problem Management functions.

  Product expert for all client related tools such as Microsoft Endpoint Configuration Manager, Imprivata OneSign, antivirus, Intune. Ensure these systems are kept up to date and fit for purpose. Please note that this list is not exhaustive and will change as other systems come online.

  Technical assessment and approval of hardware variation need stemming from requestsreceived by Procurement.

  Input into device initiatives and strategies such as BYOD.

  Printer Management. To monitor fault logs and address any issues that might arise.

  To ensure all client documentation is kept up to date and published in the correct format.

  F For further details please see enclosed JD and PS.

  Person Specification

  Qualifications

  Essential

  • Educated to degree level or suitable equivalent demonstrable experience in IT.
  • MCSE or demonstrable experience to an equivalent level of ability
  • Where not already held, must be prepared to undergo sponsored training and achieve formal qualifications in core skills

  Desirable

  • Holder of (or working towards) formal qualification in IT related field
  • Previous demonstrable experience of major Hospital systems
  • Ability to travel between sites

  Knowledge & Experience

  Essential

  • IT Engineer, with at least 2 years' demonstrable experience of technically supporting users in the many of the software and hardware platforms listed in the Job Description

  Desirable

  • Previous demonstrable experience in a hospital environment

  Aptitude & Abilities

  Essential

  • Good technical and interpersonal communication skills
  • Excellent telephone manner with good accurate, keyboard skills
  • Ability to quickly absorb technical detail and learn & apply and technical solutions.
  • Ability to work unsupervised solving complex problems.
  • Levels of access to otherwise personal and/or sensitive information mean that post-holder must be able to exercise an extremely high level of tact, discretion and diplomacy

  Desirable

  • Previous demonstrable experience in customer-facing environment
  • Previous track record in technical problem-solving

  Person Specification

  Qualifications

  Essential

  • Educated to degree level or suitable equivalent demonstrable experience in IT.
  • MCSE or demonstrable experience to an equivalent level of ability
  • Where not already held, must be prepared to undergo sponsored training and achieve formal qualifications in core skills

  Desirable

  • Holder of (or working towards) formal qualification in IT related field
  • Previous demonstrable experience of major Hospital systems
  • Ability to travel between sites

  Knowledge & Experience

  Essential

  • IT Engineer, with at least 2 years' demonstrable experience of technically supporting users in the many of the software and hardware platforms listed in the Job Description

  Desirable

  • Previous demonstrable experience in a hospital environment

  Aptitude & Abilities

  Essential

  • Good technical and interpersonal communication skills
  • Excellent telephone manner with good accurate, keyboard skills
  • Ability to quickly absorb technical detail and learn & apply and technical solutions.
  • Ability to work unsupervised solving complex problems.
  • Levels of access to otherwise personal and/or sensitive information mean that post-holder must be able to exercise an extremely high level of tact, discretion and diplomacy

  Desirable

  • Previous demonstrable experience in customer-facing environment
  • Previous track record in technical problem-solving

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospitals Plymouth NHS Trust

  Address

  Digital & Innovation Services (D&I),

  11 Research Way, Plymouth Science Park,

  Plymouth

  PL6 8BT

  
  

  Employer's website

  https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Plymouth NHS Trust

  Address

  Digital & Innovation Services (D&I),

  11 Research Way, Plymouth Science Park,

  Plymouth

  PL6 8BT

  
  

  Employer's website

  https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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