• Job Description

  Req#: C9186-26-0134?language=en&page=704&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding ICT Department as a End User Computing Engineer (Mobiles) . This will involve providing 1st line and 2nd line technical support across the Trust.

  It is essential that you are customer focused with a "user-first" approach to deliver service excellence. You must be flexible, enthusiastic and display high levels of initiative, together with the ability to work under pressure both as an individual and as part of a team and undertake your duties with minimum supervision. You must possess good communication skills and be able to deal with users in a pleasant, effective and efficient manner.

  Please note that this post does not meet the pay level required for a Skilled worker visa.

  Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.

  Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

  Main duties of the job

  As part of Digital Services, the Customer & Technical Support Team is responsible for providing technical support for Trust users and devices, ensuring the effectiveness of equipment and software in supporting key applications such as email and clinical information systems. This role utilises excellent technical knowledge and experience to provide flexible support to many tasks within the Customer and Technical Support Team.

  To carry out incident and problem diagnosis and resolution for Trust IT equipment and software in accordance with National, Industry and Trust standards with a particular focus on ITIL IT Service Management.

  Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

  You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

  About us

  #TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

  We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

  We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

  The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

  The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

  Details

  Date posted

  25 February 2026

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £31,049 to £37,796 a year per annum (pro rata for part time)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  186-141-26-CS

  Job locations

  Duncan MacMillan House

  Porchester Road

  Nottingham

  NG3 6AA

  
  

  Job description

  Job responsibilities

  To participate fully as a member of the Customer & Technical Support Team to deliver a timely and professional technical support service to all staff, to include:

  • Equipment and software installations.
  • Diagnosis and resolution of a range of technical issues, identifying and analysing sources of variations.
  • Participation in mixed skill teams as required to achieve project goals and deadlines.
  • Leadership of small project teams and distributing tasks to other staff where appropriate.
  • Planning tasks and activities which may require adjustment due to variable workload and frequent interruptions.
  • Maintenance of technical documentation, including the Asset Register.
  • Production and maintenance of knowledge base entries covering known issues.
  • Testing of IT systems proposed for use within the Trust including applications & hardware.

  A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

  Job description

  Job responsibilities

  To participate fully as a member of the Customer & Technical Support Team to deliver a timely and professional technical support service to all staff, to include:

  • Equipment and software installations.
  • Diagnosis and resolution of a range of technical issues, identifying and analysing sources of variations.
  • Participation in mixed skill teams as required to achieve project goals and deadlines.
  • Leadership of small project teams and distributing tasks to other staff where appropriate.
  • Planning tasks and activities which may require adjustment due to variable workload and frequent interruptions.
  • Maintenance of technical documentation, including the Asset Register.
  • Production and maintenance of knowledge base entries covering known issues.
  • Testing of IT systems proposed for use within the Trust including applications & hardware.

  A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

  Person Specification

  Physical Requirements

  Essential

  • Have the physical ability to lift, carry or transport infrastructure and network equipment

  Qualifications

  Essential

  • Relevant ICT qualification or equivalent experience in a similar role (e.g., CompTIA A+, Microsoft Certified Professional).
  • 5 GCSEs A-C including English & Math's or equivalent

  Desirable

  • Educated to a degree standard or equivalent level of knowledge and experience

  Training

  Essential

  • Working knowledge of the ITIL framework and IT service management best practices

  Desirable

  • Relevant technical certification (eg. MCSA) or technical degree level qualification
  • ITIL v3 or above Foundation Certificate

  Experience

  Essential

  • Experience of working in a customer led ICT service
  • Experience in delivering high quality documentation around processes and procedures.
  • Experience with ICT hardware troubleshooting and repair

  Desirable

  • Experience with iOS device management.
  • Familiarity with NHS software and applications
  • Experience working within the NHS or a similar healthcare environment

  Knowledge

  Essential

  • Awareness of and a willingness to acquire a working knowledge in basic Networking activity
  • Awareness of VOIP and Teams Telephony systems
  • Awareness of Intune and image deployment tools
  • Practitioner knowledge of current Windows operating systems, Microsoft Office Suite, and common end-user applications.

  Desirable

  • A working knowledge in Networking tasks such as patching of data points, configuration of port VLANs and Wireless Access Points

  Skills

  Essential

  • Ability to work on multiple workstream simultaneously and to agreed timescales
  • Ability to work without supervision for prolonged periods of time, implementing planned work to agreed timescales
  • Ability to explain complex technical concepts to non-technical staff
  • Exceptional stake holder engagement skills and strong customer focus

  Values and Behaviours

  Essential

  • All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
  • All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.

  Contractual Requirements

  Essential

  • A full UK driving license and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010
  • Flexibility to work on-site full-time and travel between Nottinghamshire Healthcare sites

  Person Specification

  Physical Requirements

  Essential

  • Have the physical ability to lift, carry or transport infrastructure and network equipment

  Qualifications

  Essential

  • Relevant ICT qualification or equivalent experience in a similar role (e.g., CompTIA A+, Microsoft Certified Professional).
  • 5 GCSEs A-C including English & Math's or equivalent

  Desirable

  • Educated to a degree standard or equivalent level of knowledge and experience

  Training

  Essential

  • Working knowledge of the ITIL framework and IT service management best practices

  Desirable

  • Relevant technical certification (eg. MCSA) or technical degree level qualification
  • ITIL v3 or above Foundation Certificate

  Experience

  Essential

  • Experience of working in a customer led ICT service
  • Experience in delivering high quality documentation around processes and procedures.
  • Experience with ICT hardware troubleshooting and repair

  Desirable

  • Experience with iOS device management.
  • Familiarity with NHS software and applications
  • Experience working within the NHS or a similar healthcare environment

  Knowledge

  Essential

  • Awareness of and a willingness to acquire a working knowledge in basic Networking activity
  • Awareness of VOIP and Teams Telephony systems
  • Awareness of Intune and image deployment tools
  • Practitioner knowledge of current Windows operating systems, Microsoft Office Suite, and common end-user applications.

  Desirable

  • A working knowledge in Networking tasks such as patching of data points, configuration of port VLANs and Wireless Access Points

  Skills

  Essential

  • Ability to work on multiple workstream simultaneously and to agreed timescales
  • Ability to work without supervision for prolonged periods of time, implementing planned work to agreed timescales
  • Ability to explain complex technical concepts to non-technical staff
  • Exceptional stake holder engagement skills and strong customer focus

  Values and Behaviours

  Essential

  • All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
  • All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.

  Contractual Requirements

  Essential

  • A full UK driving license and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010
  • Flexibility to work on-site full-time and travel between Nottinghamshire Healthcare sites

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Nottinghamshire Healthcare NHS Foundation Trust

  Address

  Duncan MacMillan House

  Porchester Road

  Nottingham

  NG3 6AA

  
  

  Employer's website

  https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Nottinghamshire Healthcare NHS Foundation Trust

  Address

  Duncan MacMillan House

  Porchester Road

  Nottingham

  NG3 6AA

  
  

  Employer's website

  https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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