Kount
End User Support Technician
This job is now closed
Job Description
- Req#: J00174197
Contribute with Technical Support to walk up customers at a TechBar.
Level 2 support of conference room technology (Audio/Visual kits).
Deliver new equipment (laptops & accessories) within agreed service levels.
Proactively identify and complete projects that add value to the department and/or our customers.
Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)
- Associate's degree in a relevant field or equivalent experience.
- +6 months of experience resolving local user issues and sitewide incidents.
- +6 months of experience analyzing, troubleshooting , and resolving hardware/software and Audio/Visual systems issues.
- English Proficiency ( Minimum B2 level).
- Demonstrates the potential to mentor junior team members.
- Cloud Certification Strongly Preferred.
- Ability to collaborate with team members and other departments.
- Ability to Identify common technical issues and take appropriate technical actions to solve tasks.
- Ability to identify and resolve advanced sitewide incidents.
We are looking for an End User Support Specialist who balances technical troubleshooting with a hospitality mindset to provide high-touch service at our TechBar and expert management of our AV-enabled workspaces.
What you will doWhat experience you need to be eligible:
What could set you apart:Primary Location:
CRI-Heredia CRI-SabanaFunction:
Function - Tech Engineering and Service OpsSchedule:
Full timeAbout the company
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