monday.com
Enterprise Customer Success Manager
This job is now closed
Job Description
- Req#: 5D.932
Join employer and be part of a company that is dedicated to making work simpler, more productive, and enjoyable. As an Enterprise Customer Success Manager, you will have the opportunity to build strong relationships with clients, serve as their main point of contact, and empower them to achieve success with our platform. You will also have the chance to lead webinars, consultations, and demos to educate customers and ensure they are maximizing the potential of our product. If you have experience in B2B SaaS customer success and a passion for driving customer satisfaction, this role is perfect for you.
Responsibilities:
- Build strong relationships with clients and understand their needs
- Serve as the main point of contact and liaison between clients and the rest of the team
- Empower customers to connect their goals and challenges with the solution in monday.com
- Take ownership of new accounts and manage their onboarding
- Leverage behavioral data to segment your book of business and develop communication strategies
Qualifications:
- 3+ years of B2B SaaS customer success, account management, or consulting experience
- Excellent written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills
Additional Information:
- Visa sponsorship for this role is currently not available.
- employer is an equal opportunity employer.
- Compensation range for this role is $80,000-$120,000 base salary.About the company
Monday.com, legally monday.com Ltd., is a Cloud-based platform that allows companies to create their own applications and work management software.
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