• Job Description

  Req#: 5281690

  ABOUT FANDUEL GROUP

  There are more ways to win, here at FanDuel. We’re willing to bet on it.

  THE ROSTER…

  At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

  WHO WE ARE…

  FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

  FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.

  Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.

  FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

  THE POSITION
  Our roster has an opening with your name on it

  The Tier 1 IT Service Desk Technician I will execute the deployment and sustained support operations for their assigned sportsbooks. They will be responsible for supporting Tier 1 projects and operations. Must have a basic understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. This role requires prioritization, responsiveness, and customer service, along with basic digital communication skills (Emails, Internal Messaging, Live Chat). Duties for the IT Service Desk Technician will include responding quickly through live chat and providing courteous and professional customer service. Email communication for following up with Help and Incident tickets. You will often train users on the correct use of a product or help them do minor repairs on their own.

  THE GAME PLAN
  Everyone on our team has a part to play

  • Answer and troubleshoot Live chat requests from end-users experiencing IT-related issues
  • Interfaces internally with cross-functional teams and externally with vendors for procurement.
  • Support Tier 1 day-to-day IT Service Desk operations via Live Chat channels.
  • Learn and adapt to guide others on new tools and systems.
  • Educate others on fundamental knowledge management practices, policies, procedures, and tools.
  • Provide support for senior/C-Level leadership.
  • Maintain and develop IT ticketing system and standards.
  • Adhere to schedules and SLAs set for the team.

  THE STATS
  What we're looking for in our next teammate

  • 1 year of experience working in a Customer Support role
  • Live Chat Support experience desired.
  • Basic understanding of computers (both hardware and software)
  • Basic knowledge of enterprise applications, tools, and operating systems.
  • Excellent Typing dexterity.
  • Strong analytical capabilities and skills in structured problem-solving.
  • Deep sense of urgency and ability to identify and achieve quick wins.

  PLAYER CONTRACT
  We treat our team right

  From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting and fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship and professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs and platforms

  FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team!

  The applicable salary range for this position is $46,400 to $60,800 which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may also be eligible for short-term or long-term incentive compensation.

  #LI-Hybrid
  #LI-GM

• About the company

  FanDuel Group is a New York City headquartered gaming company that offers sportsbook, daily fantasy sports, online casino and online horse race betting products.

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