• Job Description

  Req#: C9234-26-0212?language=en&page=221&sort=publicationDateDesc

  Job summary

  Join Our Award-Winning Facilities Management Team!

  At the Norfolk and Norwich University Hospital, our Facilities Management Team plays a vital role in ensuring patients, visitors, and staff experience a safe, clean, and welcoming environment. We act as the key link between the Trust and our service partners, making sure everything runs smoothly behind the scenes.

  Our team oversees the NNUH PFI contract delivered by Serco, covering essential services such as security, car parking, cleaning, catering, portering, linen, waste management, and grounds maintenance - the backbone of hospital operations.

  We're proud to be Silver Award Winners in the NNUH Staff Awards 2025, a testament to our commitment to excellence. Every day, we monitor, audit, and collaborate with our service providers to ensure services meet the highest standards. We don't just tick boxes - we strive for continuous improvement and build strong, respectful partnerships that make a real difference.

  If you're quality-driven, process-focused, and passionate about supporting patient care, this is your chance to join a team that takes pride in what we do. You'll be part of a collaborative group dedicated to delivering services that truly matter.

  Ready to make an impact? Join us and help shape the future of facilities management at NNUH.

  Previous applicants need not apply

  Main duties of the job

  We're looking for an enthusiastic individual with great attention to detail and sound judgement to join the Estates and Facilities Team as a Monitoring Officer.

  In this role, you'll play a key part in ensuring our Soft FM services meet the highest standards. Your responsibilities will include:

  What You'll Do

  • Monitor and validate Soft FM services daily - from planning audits to completing checks and recording results.
  • Make informed decisions based on audit findings to maintain compliance with KPIs and SLAs.
  • Schedule, complete, and record monitoring activities, ensuring accurate data capture in Excel.
  • Support the team with administration tasks, including scheduling and attending Efficacy Audits.
  • Collaborate with colleagues and service providers to identify gaps in monitoring processes and suggest improvements.

  What We're Looking For

  • Someone who is quality-driven, organised, and confident using Excel.
  • A team player who enjoys building strong working relationships with Trust departments, service providers, and external contractors.
  • An open-minded individual who is keen to spot opportunities for improvement and help us deliver services that support patient care.

  Why Join Us?

  • Be part of a Silver Award-winning team recognised for excellence.
  • Work in a role that directly contributes to patient experience and safety.
  • Enjoy a collaborative environment where your ideas for improvement are valued.

  About us

  Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

  The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

  We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

  We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

  Details

  Date posted

  17 March 2026

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £27,485 to £30,162 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  234-25-K1535-B

  Job locations

  Norfolk and Norwich University Hospital

  Norwich

  NR4 7UY

  
  

  Job description

  Job responsibilities

  • Conducting climatic environmental testing to relevant test standards, regulatory requirements and defined test plans.
  • Working closely with customers during attended testing.
  • Recording test results using various electronic logbook systems and production of test reports, following company quality procedures.
  • Liaison with customers relating to the specification and conduct of test and the interpretation of the results.
  • Close liaison with the Project Manager to ensure work is carried out accurately and within the timescales allowed.
  • Helping to develop and refine test plans with the customer.
  • Help with the development of test methods and other departmental documentation.
  • Working with the team to implement continuous improvement activities and develop procedures and processes to improve the efficiency of the testing service.

  Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

  Please note that this advertised position, which is part of occupation code 2152 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

  Job description

  Job responsibilities

  • Conducting climatic environmental testing to relevant test standards, regulatory requirements and defined test plans.
  • Working closely with customers during attended testing.
  • Recording test results using various electronic logbook systems and production of test reports, following company quality procedures.
  • Liaison with customers relating to the specification and conduct of test and the interpretation of the results.
  • Close liaison with the Project Manager to ensure work is carried out accurately and within the timescales allowed.
  • Helping to develop and refine test plans with the customer.
  • Help with the development of test methods and other departmental documentation.
  • Working with the team to implement continuous improvement activities and develop procedures and processes to improve the efficiency of the testing service.

  Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

  Please note that this advertised position, which is part of occupation code 2152 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

  Person Specification

  Qualifications

  Essential

  • Educated to A, AS level, NVQ Level 3 (or equivalent vocational qualification) in an engineering or relevant scientific subject (e.g. Electrical, Electronic or Mechanical Engineering, Physics, Manufacturing etc)
  • Practical experience in an engineering environment, a regulatory or a test environment

  Skills

  Essential

  • To have effective written and oral communication skills
  • Ability to work under pressure Excellent interpersonal and communication skills
  • Ability to plan and prioritise allocated work
  • Willingness to develop IT skills appropriate to the role
  • Ability to follow set protocols and procedures without deviation

  Attitude, aptitude

  Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

  Person Specification

  Qualifications

  Essential

  • Educated to A, AS level, NVQ Level 3 (or equivalent vocational qualification) in an engineering or relevant scientific subject (e.g. Electrical, Electronic or Mechanical Engineering, Physics, Manufacturing etc)
  • Practical experience in an engineering environment, a regulatory or a test environment

  Skills

  Essential

  • To have effective written and oral communication skills
  • Ability to work under pressure Excellent interpersonal and communication skills
  • Ability to plan and prioritise allocated work
  • Willingness to develop IT skills appropriate to the role
  • Ability to follow set protocols and procedures without deviation

  Attitude, aptitude

  Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Norfolk and Norwich University Hospital

  Address

  Norfolk and Norwich University Hospital

  Norwich

  NR4 7UY

  
  

  Employer's website

  https://www.nnuh.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Norfolk and Norwich University Hospital

  Address

  Norfolk and Norwich University Hospital

  Norwich

  NR4 7UY

  
  

  Employer's website

  https://www.nnuh.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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