• Job Description

  Req#: 1045667
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  GENERAL SUMMARY/ OVERVIEW STATEMENT:
  The MGH/MGPO Center for Ambulatory Services supports strategic operations of the Massachusetts General Hospital and the Massachusetts General Physician Organization to improve service to patients and referring providers seeking care at our organization. Within the operations of our Center, we provide technical services that support a variety of applications used by medical practices across the Hospital.
  The Application Specialist, working under the functional guidance of the Team Lead carries out daily schedule, template, Decision Tree, and master schedule requests for Center for Ambulatory Services clients. Using industry-standard best practices and successfully leveraging business tools, the Application Specialist will engage with our clients to accelerate access and productivity-related improvements and to improve the overall provider and patient experience.
  PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Provides client support for a template, decision tree, and room assignment management:
  • Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques:
  • Identifies and completes necessary modifications to master and daily templates, and decision tree build to meet client requests
  • Consistently meets or exceeds Service Level standards when resolving requests.
  • Independently carries out project work and meets all project deadlines.
  • Participates in the development and implementation of the design of daily schedules, templates and Epic decision trees that enhance patient access and scheduling workflows.

  • Documents and revises technical and operational standards, functionality, workflow, and other system requirements.

  • Analyzes available reports and data to proactively identify areas for client improvement on measures of access and capacity and makes recommendations to Cadence Optimization Team Lead and department leadership

  • Represents CAS as the Epic Subject Matter Expert in large-scale access projects implemented across the ambulatory enterprise, impacting over 269 practices at multiple locations across MGH.
  • Serves as an ambassador for the Center for Ambulatory Services when meeting with clients to discuss and implement schedule changes.
  • Performs that role of a business analyst working with enterprise technical teams to determine the appropriateness of change requests in the system on behalf of MGH/MGPO including: Visit Types, Referrals, and other changes to the system as requested
  • Completes all required training as needed to maintain the appropriate template builder access in Epic and to meet requirements of the work as dictated by department leadership
  • Participates in other responsibilities, projects, committees and meetings as assigned.
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  EDUCATION:
  Bachelor’s degree in healthcare management, public health or related field preferred
  Epic Certification desired
  EXPERIENCE:
  Must have 2-5 years related healthcare experience, including experience with healthcare clinical and/or revenue cycle systems; experience in a large medical academic setting preferred. Experience managing provider schedules is a plus.
  SKILLS/ABILITIES/COMPETENCIES REQUIRED:
  • Understands and applies knowledge of medical practice operations, scheduling and the specifics of Epic and Cadence functionality

  • Ability to manage multiple tasks simultaneously, set priorities, and understand the enterprise environment and competing priorities in conjunction with developing/meeting project goals.

  • Can work independently as well as collaboratively with team members, building strong working relationships. Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy.

  • Effectively communicates with colleagues at all levels of the organization, including Center for Ambulatory Services team members, Practice Improvement team members, clinic staff, administrators, and physicians.

  • Commitment to high-quality customer service.

  • Proven organization and analytical skills. Demonstrated ability to identify problems and follow through until resolution. Exhibit sound and accurate decision-making and serve as an expert resource for problem-solving.

  • Independently motivated and a self-starter.

  • Remain flexible and adaptable within a fast-paced environment and with rapidly changing requirements, working well in ambiguity; able to quickly learn new processes and procedures

  • Excellent written and verbal communication and presentation skills. Able to communicate technical information in lay terms.

  • Experience with Epic, computer software including CRM systems, MS Excel, MS PowerPoint, MS Outlook, MS Word required. Experience with MS Access (or other database tools), MS Visio, SharePoint, and other hospital information systems a plus.
  WORKING CONDITIONS:
  • Highly collaborative and dynamic work environment with cubicle-type workspace near the MGH main campus in Boston

  • May be required to travel off-site to other Partners facilities to attend meetings and trainings and to Epic corporate location in Madison, Wisconsin for training

  • As projects and priorities dictate, non-standard work hours might be needed
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  Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
  
  MGH 125 Nashua (MGH125Nashua)
  125 Nashua Street
  Boston, 02114
  
  

• About the company

  Mass General Brigham is a Boston-based non-profit hospital and physicians network that includes Brigham and Women's Hospital and Massachusetts General Hospital, two of the nation's most prestigious teaching institutions.

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