• Job Description

  Req#: 2951
  JOB DESCRIPTION
  
  Concierge Services Partner/Event Sales - Goode Company Restaurants
  
  JOB PURPOSE: Deliver a seamless, high-touch concierge experience for our guests and clients, from first inquiry through fulfillment. Connect guests with the products and services they want and need. This role delivers white-glove service from afar and facilitates a 5-star customer experience across all business verticals.
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES
  
  Sales & Solutions
  
  
  • Utilize the standard catalog of offerings across eCommerce and Catering/Events with corresponding universal price sheets; maintain version control and cross-functional sign-offs.
  • Suggest appropriate add-ons that enhance guest experience and overall transaction value.
  • Escalate non-standard inquiries (customizations, off-menu, large-scale requests) to business unit leaders for feasibility and timely go/no-go decisions.
  • Collect and respond to guest inquiries/feedback, ensuring issues are captured, triaged, and closed with learning loops into training and content updates.
  • Drive sales growth through phone outreach programs designed by the Head of Sales in partnership with Brand.
  
  
  Concierge & Client Experience
  
  
  • Serve as the primary point of coordination for client needs across restaurants, events, and eCommerce, ensuring white-glove communication and on-time deliverables.
  • Escalate complex issues and VIP handling to Concierge Services Manager, delivering timely and effective resolution and documenting corrective actions.
  • Advise clients on menus, venue fit, service styles, seasonal items, gifting, and logistics; prepare clear proposals and confirmations.
  • Coordinate with operations and partners to execute special orders (e.g., custom inserts, VIP packaging) without service friction.
  
  
  CRM, Pipeline Hygiene & Feedback
  
  
  • Maintain accurate contact, opportunity, and event records; ensure every interaction advances the guest journey or captures a clear next step.
  • Capture guest feedback and post-event debriefs; translate insights into updates for training, FAQs, and the offering catalog.
  
  
  QUALIFICATIONS
  
  
  • 1+ years of work experience in client services, sales support, events/catering coordination, or hospitality with proven customer-facing success.
  • Communication: Professionalism in written and verbal communications, with a focus on clarity and etiquette in all interactions (Spanish-speaking preferred but not required)
  • Organization: Exceptional organization with meticulous attention to detail, ensuring every client receives a superior level of service.
  • Interpersonal Skills: Notable communication enabling effective collaboration with clients of diverse backgrounds and personalities.
  • Demonstrated ability to resolve guest concerns independently and appropriately.
  • Familiarity with Shopify, TripleSeat, and CRM tools preferred.
  
  
  CHARACTERISTICS
  
  
  • Strong business acumen with a demonstrated ability to proactively "think like an owner"
  • Energetic and creative, not afraid to think outside the box
  • Disciplined planner who collaborates across teams to build the best solutions
  • Data and technology savvy with strong analytical framework
  • Self-starting problem solver who can navigate complexity without losing direction
  
  
  FULL-TIME BENEFITS & PERKS
  
  
  • Joining a culture that lives its brand values and brings people together to create meaningful connections
  • Food, beverage and merchandise discounts
  • Ongoing training and development related to personal and professional skills
  • Competitive salary
  • Medical benefits plan tailored to you, including but not limited to - health insurance, dental insurance, vision insurance
  • Generous paid time off and flexible working schedule
  • Paid sick leave
  • 401(k) retirement plan
  • Quarterly sales incentives and annual bonus structure
  
  
  Goode Co. is an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran's status or any other protected factor under federal, state or local law.
  
  This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

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