• Job Description

  Req#: 523691

  Gain experience in international business from the biggest shipping line in Australia!

  Jump Aboard for #betterways

  Culture & Benefits:

  
  We endeavour for Better Ways in everything we do; our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.

  
  As part of our Employee Experience offering, CMA CGM offers a number of perks including:

  • Flexible working options
  • Annual health checks for all employees
  • Study leave and study reimbursement
  • Novated car leasing
  • Social Club activities all year round
  • Opportunity to participate in volunteer initiatives
  • Access to 3000+ learning resources and courses
  • Opportunity for career development in Asia Pacific, Europe and other office locations globally

  About the Role:

  While being based in Launceston, Tasmania and reporting to the Export Customer Care / VIP Team Leader in Melbourne, Victoria, the successful candidate will:

  • Efficiently handle all enquiries from ANL & CMA CGM clients for their Exports shipments
  • Act as a conduit between the customer and various internal departments (Bookings, Container Control, Sales, Space Management, Line) to provide timely and exceptional customer service to all ANL- CMA CGM clients following Group policies
  • To be alert to vessel schedule changes or port rotation changes and proactively find carriage solutions which meet customer demand
  • Adhere to all procedures within the Quality Management System and, where necessary, recommend alterations to the procedures in accordance with the system, to ensure reflection of current practices
  • Co-ordinate, distribute and action sales leads
  • Attend to incoming calls in a timely manner

  
  To be successful in this role, you will need:

  • Tertiary qualifications in business, International Business, Supply chain/Logistics or equivalent experience
  • 1-3 years of experience in customer service roles
  • Strong organisational & administration skills
  • Good keyboard and computer skills with the ability to pickup systems
  • Proactive approach with the aptitude to think laterally
    

  To apply for this role, you must be an Australian citizen or a permanent resident and currently live in Australia.

  
  If you are a New Zealand citizen and looking to relocate to Tasmania, Australia, you are more than welcome to apply.

  
  Please note that remote working in overseas locations are not considered.

  About Us:

  
  We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.

  Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

  As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

  Come and find your better way with us...

• About the company

  366006 CMA CGM SA is a French container transportation and shipping company.

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