• Job Description

  Req#: R1242835

  Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

  Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
  
  Field Applications Specialist – Customer Training

  The Applications Specialist – Customer Training role provides in-field technical applications support for Leica’s current and "next generation" range of automated Core Histology, Advanced Staining and Pathology Imaging instrumentation and reagents. He or she is expected to support customers by performing trainings and troubleshooting, as well as applications support for customers and sales.

  This very interesting position is located in Barra Funda/São Paulo and reports to Field Applications Supervisor.

  The position is remote, that means that the job can be performed at different locations. Specially during immersion, the job has a stronger presence component.

  Major Responsibilities

  • Prioritize customer training and education on instrumentation in laboratories based upon specific needs and demands in Core Histology, Advanced Staining and Pathology Imaging Instruments;

  • Perform customer training to ensure proper instruments and consumables utilization;

  • Conduct post training follow ups to ensure customer contentment;

  • Promote Leica Biosystems’ portfolio and post-purchase applications support, ensuring the product is effectively meeting or surpassing expectations;

  • Build an in-depth understanding of new product technologies and their applications;

  • Conduct pre-purchase reagent order management needed for evaluations;

  • Analyze consumables technical information and requirements;

  • Setup instrument per factory protocols;

  • Provide science-based customer support for installations, evaluations, training and troubleshooting;

  • Participate on technical investigations and troubleshooting, by using detail-oriented situation assessment, information gathering and employing critical thought process;

  • Keep accurate and up-to-date customer information, in a format that is accessible to the company;

  • Keep close contact with sales, service, backoffice and operation teams to achieve and exceed month, quarter, annual, and strategic results;

  • Engage and communicate effectively with team;

  • Provide leads for commercial funnel increment;

  • Assist product launch process.

  Required Education, Experience, Skills:

  • BS in Life Sciences or equivalent.

  • Histology laboratory experience in clinical, research, or industrial setting;

  • Ability to handle multiple concomitant demands, from internal and external sources;

  • Excellent time management and organization skills;

  • Goal-oriented complexion, results-driven behavior;

  • Good interpersonal and communication skills;

  • Ethical conduct.

  Travel:

  • This position requires 60-90% travel time, either by car or flying

  • Eventually, travel might be international

  • Must have valid driver’s license

  Language:

  Portuguese / English (advanced)

  When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

  Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

  If you’ve ever wondered what’s within you, there’s no better time to find out.

  When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
  
  At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
  
  If you’ve ever wondered what’s within you, there’s no better time to find out.

• About the company

  Danaher Corporation is an American globally diversified conglomerate with its headquarters in Washington, DC.

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