• Job Description

  Req#: R499390
  Work Flexibility: Field-based

  What You Will Do:

  A Field Service Technician will spend the majority of their time in four key areas:

  • Traveling between hospitals based on assignment of service requests.
  • Troubleshooting and resolving customer and product issues.
  • Building positive relationships with Stryker customers
  • Documenting service results in order to maintain accurate quality records.

  The environment and culture for this role is fast-paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.

  Who We Want:

  • Challengers: People who seek out the hard projects and work to find the right solutions
  • Teammates: Partners who listen to ideas, share thoughts and work together to move the business forward
  • Effective Communicators: Partners who will work with surgeons, hospital staff, nurses and biomedical personnel
  • Game Changers: People who are not afraid to raise the bar
  • Customer-Oriented Achievers: Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their performance objectives

  Knowledge & Skill Requirements:

  • Willing to work overtime and overnight per the customer’s specified need.
  • Strong interpersonal and communication skills.
  • Ability to work independently in a fast-paced environment and often stressful working conditions.
  • Highly organized and able to prioritize tasks.
  • Special attention to details.
  • Ability to present ideas and results in logical manner.
  • Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
  • Must be self-motivated, self-reliant and able to work with little supervision.
  • Must have an outstanding driving record.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
  • Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
  • Ability to remain standing and/or walking for an extended period of time.
  • Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
  • Proficient in Microsoft Office Applications.
  • Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
  • Excellent teamwork, coordination and collaboration skills.

  Education & Qualifications Preferred:

  • Bachelor’s degree in a technical field preferred.
  • 3-5 years of related experience in the field of medical equipment, operating rooms, central sterile or biomedical experience preferred.
  • Extensive experience electro-mechanical equipment installations a plus.
  • Knowledge of UL/ETL/IED/FDA/TUV standards and how they apply to product designs preferred.

  $29 – $40 per hour plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors.

  Travel Percentage: 30%

  Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

  Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

  Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

• About the company

  Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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