FUJIFILM CANADA
Field Service Technician Toner Based Equipment
This job is now closed
Job Description
- Req#: 26551
- Provide on-site support installations and service repair to customers.
- Provide solutions to complex service issues.
- Maintain close communication with Regional Service Manager, and the Technical Support team to ensure accurate resolution of service issues.
- Develop strong working relationships with customers.
- Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements.
- Complete and submit service activity information and paperwork timely to the appropriate group/department.
- Monitor and manage the return of all parts.
- Manage and complete all Preventative Maintenance requirements.
- Attend training classes (locations throughout the world), to stay current on both new and existing products.
- Provide technical support and assistance to other Customer Support staff, as required.
- Assist Sales team with product demonstrations and/or customer visits as needed.
- Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution.
- Communicate technical issues to the Technical Service Manager and technical support group.
- Perform related duties as assigned by the manager.
- Flexibility to work weekends and overtime required as needed for installations, service calls, and training.
Overview
Position Summary:
The Field Service Technician will provide comprehensive technical service support for all Toner Based Equipment sold by Fujifilm. This position will be responsible for providing superior service to internal and external customers to ensure that equipment operates properly and meets established quality and reliability levels.
Position Responsibilities:
About the company
Fujifilm Value from Innovation, across the diverse fields of digital imaging, optics, digital printing, medical systems, graphic arts, semiconductors and data tape.
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