• Job Description

  Req#: 25-07955
  
  Description: Title:
  
  Field Support Analyst
  
  Job Family:
  
  D&T
  
  Background Package:
  
  *** Standard
  
  Bill Rate:
  
  ***
  
  Hours:
  
  M-F 8am - 5pm
  
  Remote/Hybrid/In-Person:
  
  In-person
  
  Location:
  
  OH160-Cleveland-950 Main Ave Suite 1
  
  Assignment Duration:
  
  3 Months
  
  Potential to convert to FTE, If so, what rate:
  
  yes*** 65-70k yearly
  
  Resource's typical working day:
  
  Working with Desk side support
  Answering technical support issues
  Working tickets
  Assisting with the distribution of hardware across the country
  Proactive customer service
  
  Years of Experience needed:
  
  2-3 years IT experience
  5+ years in customer service
  
  Level of Education:
  
  H.S. Diploma with technical experience
  
  Systems/Software proficiencies:
  
  Windows 11
  Office 365
  InTune
  Azure
  Active Directory
  Imaging Process
  
  Certifications/Licenses:
  
  Microsoft Certification preferred
  
  Top Must have Skills:
  
  Great Customer Service Skills
  Ability to communicate with client
  
  Top Nice to have Skills:
  
  Willingness to learn
  Team Player
  Able to collaborate
  
  Interview Process:
  
  Techinical phone screen
  Culture interview (Teams)
  On-Site meeting
  
  A minimum of two to three years of related experience and/or training. A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required. Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems. Assists in the purchasing of new computer equipment and peripherals for a specified location. Performs software and hardware inventory. Basic Administration of Phone and Voicemail systems for site. Performs other duties as assigned. No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co- workers and supervisor.
  
  Custom Fields:
  Name: Is this opportunity convert to Perm or Potential Convert to Perm?
  Value: Yes
  
  
  

• About the company

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