Employer Industry: Travel and Tourism

Why consider this job opportunity:
- Competitive pay up to [highest pay]
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Access to online booking tools and information on client programs, products, and procedures
- Ability to negotiate with vendors and external customers to reach satisfactory resolutions

What to Expect (Job Responsibilities):
- Respond to customer inquiries related to travel arrangements and resolve issues
- Collaborate with internal teams to troubleshoot and deliver timely resolutions
- Support online booking tools and provide information on client programs and procedures
- Negotiate with vendors and external customers to reach acceptable resolutions
- Assist other travel advisors with questions and coach on best practices

What is Required (Qualifications):
- High School Diploma or GED
- 2 or more years of customer interaction/support experience
- 2 or more years of experience working in the travel industry
- 2 or more years of experience working in a Global Distribution System (GDS), specifically SABRE
- Effective communication and interpersonal skills
- Working knowledge of Microsoft Office programs
- Ability to manage internal and external customer issues
- Advanced knowledge/proficiency using multiple screens in an online environment
- Ability to work independently and as a team member

How to Stand Out (Preferred Qualifications):
- 2 or more years of inbound call center experience

#TravelIndustry #CustomerService #CareerOpportunity #CompetitivePay #GrowthPotential

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