• Job Description

  Req#: R2690590

  Job title: GBS (Global Business Services) Credit & Revenue Partner - Indonesia, Australia, Vietnam

  • Job Grade: L3
  • Hiring Manager: Regional Service Line Head Asia
  • Location : Malaysia
  • Job type: Permanent

  About the job

  Our Team

  At Sanofi Consumer Healthcare (CHC), we have one shared mission – we work passionately, every day, to ‘serve healthier, fuller lives’ now and for the generations to come. In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. Everything we do is centered around people’s interests – our consumers, our customers, healthcare professionals, and our employees – across the world. We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu. We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best.

  CHC Global Business Services will be managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery. GBS is structured around the following end-to-end processes:

  People Services, Account to Report (A2R), Source to Value including tactical sourcing & Travel and Expenses (S2V), Customer Invoice to Cash (CI2C), Finance Pivot (FP&A), Master Data Management (MDM).

  JOB PURPOSE

  • Be the CI2C partner to the local business and provide value added services to key stakeholders in 3 countries through proximity, knowledge of local business, culture and language

  • Drive service delivery across countries

  • Responsible for key/strategic customer accounts

  • Jointly with the GBS Captive Center, deliver services for MCO/country within CI2C subprocesses

  • Credit Management

  • Invoicing management

  • Collections & Receivables management including Dispute Management & Cash Application

  • AR Monthly closing and Reporting

  KEY RESULTS/ACCOUNTABILITIES
  Operation

  • Manage the relationship with key stakeholders at MCO/country level and provide front line services

  • Adapt global credit policy and guidelines to local business needs and practices

  • Assess and review customer credit data and risk, drive alignment and harmonisation of risk assessment procedure

  • Review AR ageing reports, perform collection and dunning in accordance with defined collection strategies, escalate and perform follow-up actions

  • Approve credit data, blocked order release and bad debt reserves accruals

  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility with the customer

  • Prepare and drive local Credit Committee and contribute to other Ci2C governance bodies as well as meetings with various stakeholders (Trade committee, Accounts committee, business reviews etc.)

  • Ensure compliance of processes, transactions and reports with existing policies and guidelines, Ci2C Core model and Internal control manuals

  • Ensure meeting operational KPI targets

  • Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Ci2C Credit & Revenue Management activities

  Continuous improvement

  • Identify process improvement opportunities through elimination of redundant activities

  • Participate in process automation initiatives and ensure seamless adoption and transition

  • Participate in global projects as required

  KEY WORKING RELATIONSHIPS

  • CHC CI2C Head of Region

  • Local SBS CI2C team

  • Local Customer service team

  • CHC FBP

  • CHC A2R

  • Local CHC Trade & Revenue team

  • CHC GBS Captive Center team

  SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS
  Functional

  • Expertise in customer credit management, collections & receivables management processes

  • Good business acumen

  • Strong deductive and analytical skills

  • Ability to get into transactional details but also understand the broader business context and root cause

  • Flexible and adaptable to changing business environments and requirements

  Technical

  • Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)

  • Knowledge of Microsoft Office

  Interpersonal

  • Ability to interact with internal and external clients in a professional manner

  • Team player, able to work collaboratively transversally and with Ci2C teams with an end to end mindset

  • Good communication skills

  • Attentive to customer needs and feedback

  Leadership

  • Ability to work independently and take ownership of tasks and processes

  • Ability to organize, prioritize and structure the tasks for oneself and direct reports

  • Attentive to detail and works with precision

  • Action oriented, delivery driven, change agent

  Background

  • Graduate degree in accounting or finance

  • 5 years’ experience in credit management, collections & receivables management preferably in an international multicultural environment

  • Experience in remote cross-country communication

  • Fluent in English

  Cultural traits / Play to Winh Behavior

  • Push to go beyond the level we have operated until now:
    constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment

  • Put the interest of the organization ahead of own of those of his her team:
    consider both short and long term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level

  • Act in the interest of our patients and customers:
    actively engage with customers to know their current and future needs; brings an external perspective into decisions

  • Take action and don’t wait to be told what to do:
    take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forward

  • Role model our 4 values: teamwork, integrity, respect, courage

  Key Dimensions

  • The Ci2C Credit and Revenue Partner reports to CI2C Head of Region and works closely with SBS, Customer Service, Business Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C teams in the Captive Center

  Pursue progress, discover extraordinary

  Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

  At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

  Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

  At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

• About the company

  Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health.

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