Employer Industry: Technology and Federal Services

Why consider this job opportunity:
- Remote work flexibility with occasional travel to VA facilities
- Opportunity for career advancement within a Service-Disabled Veteran-Owned Business
- Supportive and inclusive work environment that values diversity
- Competitive pay and benefits package
- Chance to engage in meaningful projects that support federal clients
- Work with a team that encourages innovation and collaboration

What to Expect (Job Responsibilities):
- Answer all phone calls and emails, providing timely assistance to clients
- Update and maintain employee profiles, including activation and deactivation
- Perform validation overrides and tour of duty unit maintenance
- Gather and provide reports as requested and assist with special projects
- Independently research and resolve issues while documenting processes clearly

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 2+ years of experience in help desk support or a related field
- Proficient in Microsoft Office Suite, including Outlook, Excel, and Word
- Strong oral and written communication skills
- Ability to manage customer expectations and provide effective resolutions

How to Stand Out (Preferred Qualifications):
- Working knowledge of Microsoft Office Access
- Experience in a federal or government-related environment
- Demonstrated ability to work independently with minimal supervision
- Familiarity with interpreting laws, policies, and procedures

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