• Job Description

  Req#: JR-135602
  Global Service Desk Agent German and/or Dutch speaking

  Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

  We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

  *As of Quarter 4 2022

  Job Summary

  We need a Global Service Desk Agent - German and/or Dutch speaking to join the team based in Frankfurt on a one-year contract, with potential option to extend

  Your career at Equinix starts at the Service Desk. In this role you will gain expertise taking care of different customers and challenges, from resetting a password to handling complex datacentre issues for one of our biggest customers. With your effort our customers can continue their day-to-day business from your direct contribution.

  When joining our team be prepared to learn a lot, laugh a lot but most of all be included in our Equinix family. Our Service Desk is an environment which is constantly changing and where you really can make a difference. Our atmosphere is informal, and your colleagues are driven and involved. Equinix is a company where there is room for your own initiatives, personal development and where improvement proposals are highly appreciated.

  This role offers:

  • A detailed product and program training

  • 30 days of holiday for full time employees

  • Employer-funded pension

  • Performance-based bonus

  • The prospect of working in a motivated team

  • The opportunity to develop personally and grow within the company

  • Additional benefits like gym membership, shift (Weekend, night and holiday) allowance

  Does this sound like you? Then click APPLY now!

  Responsibilities

  • Recording, analyzing, coordinating, and further processing of customer orders

  • Providing customer support via both telephone and e-mail

  • Ensuring the agreed service quality

  • Maintenance and control of access, and security

  • Maintenance of the Equinix online portals

  • First-level support

  Qualifications

  Completed commercial training

  • Experience in customer service is a plus

  • Very good written and spoken German and/or Dutch language skills

  • Good knowledge of the English language

  • Knowledge of MS Office (Outlook, Word, Excel) is a plus

  • Experience with CRM systems is a plus

  Personal skills

  • You work independently and, in a team, reliably, result-oriented, and detailed

  • Excellent customer service understanding

  • You enjoy learning and are open to further training

  • Willingness to work shifts (24 * 7) with appropriate surcharges for Sunday / public holiday / night work

  Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

  Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

• About the company

  Equinix, Inc. is an American multinational company headquartered in Redwood City, California, that specializes in Internet connection and data centers.

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