• Job Description

  Req#: A2301-26-0005?language=en&page=320&sort=publicationDateDesc

  Job summary

  **This is a full-time post (37.5 hours per week) worked Monday to Friday inclusive between the hours of 8-6pm.**

  Interviews will take place week commencing 20th April 2026

  Jesmond Health Partnership is looking for a committed individual to provide essential administrative support to our clinical and reception teams. Your work will be vital in ensuring efficient patient care, accurate record-keeping, and smooth daily operations.

  As a GP Administrator, you will be responsible for managing patient records and requests, handling clinical correspondence, supporting reception duties when needed, and contributing to the overall organisation of the practice. Your attention to detail, confidentiality, and excellent communication skills will help us maintain the high standards of care our patients expect.

  Rewards and Benefits;

  • 30 days paid holidays plus 8 bank holidays (pro rata)
  • NHS pension
  • Monday to Friday
  • No Bank Holiday working
  • Training and development opportunities

  Main duties of the job

  Manage and update patient records accurately using the clinical system (SystmOne).

  Process clinical correspondence, including coding letters, reports, and test results.

  Assist with referral processing.

  Handle patient information and medication requests.

  Type and prepare letters and reports.

  Manage incoming and outgoing communications including phone calls, emails, and post.

  Organise and maintain both electronic and paper filing systems to ensure accurate record keeping.

  Support clinical staff with routine administrative tasks to facilitate patient care.

  Maintain confidentiality and comply with data protection regulations at all times.

  Communicate effectively with colleagues and escalate issues to the Administration, Quality and Performance Lead or Patients Services Manager when necessary.

  About us

  Jesmond Health Partnership is a friendly, innovative, and patient-focused GP practice in Newcastle-upon-Tyne.

  JHP is a forward-thinking GP practice in Newcastle. We use a digital-first system that gives patients easy access and quick solutions.

  Our experienced and enthusiastic teams work hard to provide high-quality care for patients.

  Details

  Date posted

  24 March 2026

  Pay scheme

  Other

  Salary

  £12.75 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A2301-26-0005

  Job locations

  17 Osborne Rd

  Jesmond

  Newcastle upon Tyne

  Tyne and Wear

  NE2 2AH

  
  

  Avenue Medical Practice

  5 Osborne Avenue

  Newcastle Upon Tyne

  NE2 1PQ

  
  

  Jesmond Health Partnership

  200 Osborne Road

  Newcastle Upon Tyne

  NE2 3LD

  
  

  Gosforth Memorial Medical Centre

  Church Road

  Gosforth

  Newcastle Upon Tyne

  NE3 1TX

  
  

  Job description

  Job responsibilities

  Main Tasks/Responsibilities:

  • Provide support to the Administration, Quality and Performance Lead through the personal provision of a range of delegated clerical and administrative tasks.
  • To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required.
  • Process referrals using the electronic referral system (ERS) ensuring the appropriate referral pathway is used.
  • Process and monitoring of all fast track (2 week wait) referrals and action as necessary.
  • Assist with ensuring referral letter templates and proformas are kept up to date.
  • To ensure that all incoming and internal patient correspondence is stored in/on the patients medical record and relevant information is coded as required.
  • Deal with telephone queries from both patients, and other health professionals, recording accurate and concise messages where appropriate.
  • To assist with summarising of medical records.
  • Deduct patients from the patient list retrieving medical records as required.
  • Register new patients where appropriate.
  • Coordinate and grant patient online services in conjunction with the Team Leads.
  • Assist in record requests from patients, insurance companies and legal authorities.
  • Provide support to maintain an effective and timely recall system to ensure patients receive appropriate review and follow up.
  • Deliver an efficient prescription service, expediting urgent prescriptions as required and managing turnaround time of prescriptions.
  • Provide efficient administration support as part of a team to ensure the smooth and safe running of the prescription service.
  • Work with GPs/Clinicians to provide a responsive repeat prescription service.
  • Answer medication queries from patients, staff members, pharmacies and care homes.
  • Build good working relationships with community pharmacies and care homes to help enable prescription service.
  • Support the reception team to receive, assist and direct patients including dealing with general queries and complaints where appropriate.
  • Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed.
  • Maintain and update templates within SystmOne to ensure a consistent approach across the practice as required
  • To maintain the clinical system (SystmOne) in an accurate and secure manner.
  • Assist the Team Leads and Managers to ensure and maintain compliance with CQC and Health & Safety standards.
  • Promote Equality and Diversity and Health and Safety of self and others.
  • Identify areas for continual improvement within areas of responsibility and proactively assist with implementing change, as required.
  • Comply with any internal or external audits where required.
  • Assist in ensuring Quality Outcome Framework (QoF) and Direct and Local Enhanced Service provision reaches maximum targets and performance where applicable in role
  • Assist with the development of systems and protocols to ensure administration areas run effectively and efficiently.
  • To assist with developing and implementing the workflow process, including designing protocols and appropriate document management to deal with incoming correspondence.
  • To carry out clerical and administrative related tasks as delegated by the doctors and other clinical practitioners.
  • To provide cover for members of the team during periods of sickness and annual leave.
  • Any other reasonable duties that may be required from time-to-time.

  General Responsibilities:

  • Promote and support the vision and mission of the Partners in the day-to-day undertaking of the Administrator role.
  • Ensure and comply with confidentiality requirements associated with all aspects of the role; correspondence, reports, meetings, and verbal communications.
  • Adopt, implement, and support any changes that are introduced to improve the Practice.
  • At all times treat others in a courteous and respectful manner in providing a caring service.
  • Demonstrate competence and efficiency in the completion of all tasks allocated. Adhere to the statutory, regulatory and management policies of the Practice in the day-to-day undertaking of the Administrator role.

  Job description

  Job responsibilities

  Main Tasks/Responsibilities:

  • Provide support to the Administration, Quality and Performance Lead through the personal provision of a range of delegated clerical and administrative tasks.
  • To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required.
  • Process referrals using the electronic referral system (ERS) ensuring the appropriate referral pathway is used.
  • Process and monitoring of all fast track (2 week wait) referrals and action as necessary.
  • Assist with ensuring referral letter templates and proformas are kept up to date.
  • To ensure that all incoming and internal patient correspondence is stored in/on the patients medical record and relevant information is coded as required.
  • Deal with telephone queries from both patients, and other health professionals, recording accurate and concise messages where appropriate.
  • To assist with summarising of medical records.
  • Deduct patients from the patient list retrieving medical records as required.
  • Register new patients where appropriate.
  • Coordinate and grant patient online services in conjunction with the Team Leads.
  • Assist in record requests from patients, insurance companies and legal authorities.
  • Provide support to maintain an effective and timely recall system to ensure patients receive appropriate review and follow up.
  • Deliver an efficient prescription service, expediting urgent prescriptions as required and managing turnaround time of prescriptions.
  • Provide efficient administration support as part of a team to ensure the smooth and safe running of the prescription service.
  • Work with GPs/Clinicians to provide a responsive repeat prescription service.
  • Answer medication queries from patients, staff members, pharmacies and care homes.
  • Build good working relationships with community pharmacies and care homes to help enable prescription service.
  • Support the reception team to receive, assist and direct patients including dealing with general queries and complaints where appropriate.
  • Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed.
  • Maintain and update templates within SystmOne to ensure a consistent approach across the practice as required
  • To maintain the clinical system (SystmOne) in an accurate and secure manner.
  • Assist the Team Leads and Managers to ensure and maintain compliance with CQC and Health & Safety standards.
  • Promote Equality and Diversity and Health and Safety of self and others.
  • Identify areas for continual improvement within areas of responsibility and proactively assist with implementing change, as required.
  • Comply with any internal or external audits where required.
  • Assist in ensuring Quality Outcome Framework (QoF) and Direct and Local Enhanced Service provision reaches maximum targets and performance where applicable in role
  • Assist with the development of systems and protocols to ensure administration areas run effectively and efficiently.
  • To assist with developing and implementing the workflow process, including designing protocols and appropriate document management to deal with incoming correspondence.
  • To carry out clerical and administrative related tasks as delegated by the doctors and other clinical practitioners.
  • To provide cover for members of the team during periods of sickness and annual leave.
  • Any other reasonable duties that may be required from time-to-time.

  General Responsibilities:

  • Promote and support the vision and mission of the Partners in the day-to-day undertaking of the Administrator role.
  • Ensure and comply with confidentiality requirements associated with all aspects of the role; correspondence, reports, meetings, and verbal communications.
  • Adopt, implement, and support any changes that are introduced to improve the Practice.
  • At all times treat others in a courteous and respectful manner in providing a caring service.
  • Demonstrate competence and efficiency in the completion of all tasks allocated. Adhere to the statutory, regulatory and management policies of the Practice in the day-to-day undertaking of the Administrator role.

  Person Specification

  Qualifications

  Essential

  • GCSE grade C/Level 5 or above in English and Mathematics or equivalent.

  Desirable

  • Business administration qualification or the equivalent.

  Experience

  Essential

  • Good IT skills and competent in use of MS office

  Desirable

  • Experience working with clinical systems, ideally SystmOne
  • Previous experience in an administrative and/or secretarial role
  • Experience of General Practice (GP) administration systems and processes

  Right to Work in the UK

  Essential

  • British citizen or Settled / Pre-settled status or Valid UK visa (please specify type and expiry date)

  Skills

  Essential

  • Excellent organisation and time management
  • Good written and verbal communication
  • Ability to work unsupervised and in accordance with policies and procedures
  • Ability to work accurately and methodically

  Knowledge

  Desirable

  • Knowledge of GDPR and information governance
  • Knowledge of medical terminology

  Other

  Desirable

  • Full driving license and access to vehicle

  Person Specification

  Qualifications

  Essential

  • GCSE grade C/Level 5 or above in English and Mathematics or equivalent.

  Desirable

  • Business administration qualification or the equivalent.

  Experience

  Essential

  • Good IT skills and competent in use of MS office

  Desirable

  • Experience working with clinical systems, ideally SystmOne
  • Previous experience in an administrative and/or secretarial role
  • Experience of General Practice (GP) administration systems and processes

  Right to Work in the UK

  Essential

  • British citizen or Settled / Pre-settled status or Valid UK visa (please specify type and expiry date)

  Skills

  Essential

  • Excellent organisation and time management
  • Good written and verbal communication
  • Ability to work unsupervised and in accordance with policies and procedures
  • Ability to work accurately and methodically

  Knowledge

  Desirable

  • Knowledge of GDPR and information governance
  • Knowledge of medical terminology

  Other

  Desirable

  • Full driving license and access to vehicle

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Jesmond Health Partnership

  Address

  17 Osborne Rd

  Jesmond

  Newcastle upon Tyne

  Tyne and Wear

  NE2 2AH

  
  

  Employer's website

  https://jesmondhealthpartnership.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Jesmond Health Partnership

  Address

  17 Osborne Rd

  Jesmond

  Newcastle upon Tyne

  Tyne and Wear

  NE2 2AH

  
  

  Employer's website

  https://jesmondhealthpartnership.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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