• Job Description

  Req#: A1866-26-0000?language=en&page=42&sort=publicationDateDesc

  Job summary

  Due to staff change, we have a Receptionist vacancy based at our Adelaide Street site. This post is for 27 hours per week. Flexibility to work overtime e.g. to cover for colleagues on annual leave is essential. This role is on a fixed rota.We are looking to appoint as soon as possible. This role will include some 8am starts and 6.30pm finishes.

  Interviews will be held on Friday 27th and Monday 30th March 2026.

  Our Reception team provides an efficient and effective receptionist service to staff and patients.

  Working with a great team, you need to be flexible, approachable and tolerant to the challenges of working with a complex patient population in inner city Plymouth. No day is ever the same, here we can and do make a difference but its not always easy!

  We love cake and a good social event.

  Main duties of the job

  The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies

  About us

  You will work with a large team, some of whom work across both our sites. All staff are valued and all have a role to play in patient care.

  The NHS has its challenges and we work hard, often with the frustration of limited resources but we also make the best of the resources and still have the flexibility to take a different approach if we believe that is right.

  We expect a level of flexibility and we give flexibility with the remit of the role. Give and take is key to making it work. Humour is important and it carries us through the more challenging aspects of daily life in General Practice.

  Details

  Date posted

  17 March 2026

  Pay scheme

  Other

  Salary

  £12.21 an hour Starting pay - (pay is dependent on experience)

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1866-26-0000

  Job locations

  Adelaide Street Surgery

  20 Adelaide Street

  Stonehouse

  Plymouth

  PL1 3JF

  
  

  St. Levan Surgery

  St. Levan Road

  Plymouth

  PL21JR

  
  

  Job description

  Job responsibilities

  Job summary:

  The purpose of the role is to:

  Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team

  Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies

  Duties and responsibilities:

  The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels:

  Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

  Maintaining and monitoring the practice appointments system

  Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

  Processing and distributing incoming (and outgoing) mail

  Taking messages and passing on information

  Filing and retrieving paperwork

  Logging in new notes received

  Pulling notes and deducting patients and forwarding to Health Authority

  Summarising of new notes received within the appropriate timescale

  Advise patients of relevant charges for private services, accept payment and issue receipts for same

  Have working knowledge of telephone/fax system

  Registering of new patients, collating information that may be required prior to notes arriving

  Directing complaints in the appropriate manner

  Processing repeat prescriptions in accordance with practice guidelines

  Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

  Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

  Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

  Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

  Any other tasks allocated by managers/partners

  General Duties

  Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice

  All members of the Primary Health Care Team are required to attend and contribute to meetings / away days and ongoing training requirements.

  Responsible for identifying need and updating qualifications according to current professional guidelines. Keep abreast of current trends and developments in professional matters.

  The post holder is required to conform to all St Levan Surgery policies and to attend any training sessions as necessary.

  This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager

  Job description

  Job responsibilities

  Job summary:

  The purpose of the role is to:

  Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team

  Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies

  Duties and responsibilities:

  The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels:

  Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

  Maintaining and monitoring the practice appointments system

  Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

  Processing and distributing incoming (and outgoing) mail

  Taking messages and passing on information

  Filing and retrieving paperwork

  Logging in new notes received

  Pulling notes and deducting patients and forwarding to Health Authority

  Summarising of new notes received within the appropriate timescale

  Advise patients of relevant charges for private services, accept payment and issue receipts for same

  Have working knowledge of telephone/fax system

  Registering of new patients, collating information that may be required prior to notes arriving

  Directing complaints in the appropriate manner

  Processing repeat prescriptions in accordance with practice guidelines

  Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

  Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

  Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

  Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

  Any other tasks allocated by managers/partners

  General Duties

  Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice

  All members of the Primary Health Care Team are required to attend and contribute to meetings / away days and ongoing training requirements.

  Responsible for identifying need and updating qualifications according to current professional guidelines. Keep abreast of current trends and developments in professional matters.

  The post holder is required to conform to all St Levan Surgery policies and to attend any training sessions as necessary.

  This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager

  Person Specification

  Qualifications

  Essential

  • General education to GCSE level or appropriate compensatory experience
  • GCSEs (or equivalent) in English & Maths

  Experience

  Essential

  • 2 yrs dealing with the public; clerical duties & telephone work

  Desirable

  • Receptionist experience

  Person Specification

  Qualifications

  Essential

  • General education to GCSE level or appropriate compensatory experience
  • GCSEs (or equivalent) in English & Maths

  Experience

  Essential

  • 2 yrs dealing with the public; clerical duties & telephone work

  Desirable

  • Receptionist experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Adelaide & St Levan Surgery

  Address

  Adelaide Street Surgery

  20 Adelaide Street

  Stonehouse

  Plymouth

  PL1 3JF

  
  

  Employer's website

  https://www.stlevansurgery.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Adelaide & St Levan Surgery

  Address

  Adelaide Street Surgery

  20 Adelaide Street

  Stonehouse

  Plymouth

  PL1 3JF

  
  

  Employer's website

  https://www.stlevansurgery.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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