• Job Description

  Req#: 1194176

  Salary: $19 / Hour

  Other Forms of Compensation:

  What makes FLIK click

  
  What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
  

  We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

  Job Summary

  The Guest Services Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the 13th floor lobby the GSA will be the first point of contact for visitors in the area making them feel comfortable, directing them to their appointments and assisting them during their time with us.

  Core Responsibilities
  Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible.
  Answering telephones in a friendly, professional manner, taking messages with accuracy and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
  Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
  Managing closely all activity in the internal visitor processing system.
  Register all guest activity and liaise with other centers on visitor processing.
  Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
  Handling car service requests for visitors and staff members.
  Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
  Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
  Adhering to Hospitality signature look.
  Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc.
  Troubleshooting a wide variety of requests and situations, both for guests and for members
  Gaining an understanding of the company culture, key areas of activity and creating “transparency”.
  Assist with coverage in other locations as needed.
  Prepare and submit daily reports to appropriate recipients.
  Participate in daily, weekly, and monthly meetings.

  Responsibilities

  Other duties as assigned by Conference Center Manager or General Manager
  Conference Aspect
  Greet and direct and / or escort clients to designated meeting room or floor
  Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities
  Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
  Minor booking of events into EMS and following protocol for email confirmation and internal correspondence.
  Resetting, refreshing and turning conference rooms in between meetings or as necessary in meeting space. Working with managers and GSA’s to minimize room turns while being flexible to ensure the best client experience
  Wiping down/cleaning all tables and chairs.
  Supplying and setting up items not included in rooms (flip charts, whiteboards, screens, etc.).
  Ensure all equipment (tables, chairs, ect.) utilized for meetings are of the best repair while identifying and reporting issues with non-functioning items.
  Reporting all damage to Maintenance. (chipped paint, broken doors, etc.)
  Assisting with Audio Visual as needed. (will be required to learn basic AV skills)
  Making sure meeting room trash was removed and carpets were vacuumed the previous night by reporting to maintenance or personally as necessary
  Collecting documents remaining after meetings, checking with the Conference Coordinators whether they are to be returned or shredded.
  Pantry Aspect – Secondary Responsibility

  Flyer Posting

  Flyer posting
  Responsible for posting flyers in pantries upon specified posting timeline and proactively viewing and removing flyers immediately following end of posting and placing counter-top sign holders back in cabinet when not in use
  Supplies
  Effective ordering of supplies with a goal to minimize inventory and limit week-to-week carryover of goods
  Ensure stocking of pantry items available to GS employees at regular intervals from 7am-6pm, Monday through Friday per SOP on “look” and need
  Coffee machine management:
  Replacing beans, emptying grounds bin and other as necessary
  Minimum of daily cleaning per machine standards and SOP including thorough regular cleaning of all “wipe able” surfaces
  Follow SOP for reporting maintenance
  Vending
  Responsible to visibly review any vending issues each visit to pantry and report as necessary with posting
  This includes looking for visible expiration dates and escalating to Lead Conference Aid, Conference Center Manager, GM, and Aramark
  Maintenance and reporting
  Reporting of all maintenance related issues in pantry including immediate posting of GS template: “Out of Order sign” and immediate removal upon fix or repair
  **Maintenance needs for the bottle filler, ice machine, microwave, refrigerators, and other areas of the pantry should be reported and “OOO” sign placed, but not included on internal tracking of equipment maintenance. Any requests by building management for these pieces of equipment should be escalated to Conference Center Manager and GM for review.
  Basic wipe down of counter surfaces and splashes when possible
  Our ideal candidate will meet and/or exceed the following skills and qualifications:

  Requirements
  A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job.
  The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
  Excellent listening and oral communication skills.
  Basic computer skills and knowledge of office technology / equipment.
  Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
  Discreet, ethical and committed to maintaining a high degree of confidentiality.
  A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
  A high school graduate, with some college preferred. Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.

  Apply to Flik today!

  Flik is a member of Compass Group USA

  Click here to Learn More about the Compass Story

  Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

  Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

  Flik maintains a drug-free workplace.

  Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

  Req ID: 1194176

  Flik Hospitality Group

  JEANNE M LANE

  [[req_classification]]

• About the company

  We are Canada’s leading foodservice and support services company. We set the standard for foodservice and support services with over 24,000 associates...

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