• Job Description

  Req#: JR2302002

  Reporting to the Global Head of Corporate Real Estate and Business Services (CRBS), the North America Head of Business Services will be the functional lead to manage all business services for AIG’s real estate portfolio in North America, which currently totals approximately 145 offices spread over 2 million square feet. The role will be the lead vendor manager for all primary business services vendors including food, pantry, conference services, mail, file, print, office supplies, fleet, etc. The role will partner with our facilities management team who will manage the day-to-day implementation of these services. The role will directly manage our New York, New Jersey and Connecticut offices services and will directly liaise with AIG’s executive office. The role will be hospitality focused and strives to deliver strong customer service.

  Leadership Accountabilities:

  • Member of the CRBS leadership team
  • Overall accountability for delivering best in experience to the employee and guests in our offices
  • Work with counterparts and stakeholders to ensure the delivery of services in accordance with best-in-class service standards
  • Motivate and inspire staff, business partners and vendors
  • Be connected to the industry to understand latest trends and benchmark

  
  Responsibilities:

  • Develop strong vendor relationships and oversight to ensure high level of client service
  • Promptly respond to and action client requests and feedback
  • Ensure smooth delivery of services on a daily basis
  • Look to consolidate number of vendors and assist Procurement with sourcing new vendors
  • Anticipate the needs of clients and proactively introduce and test new ideas
  • Building close relationships with clients, especially with senior leadership, to stay in tune with their needs
  • Create standards around service delivery to ensure it is consistent from office to office
  • Motivate staff and vendors to proactively go the extra mile in terms of service delivery

  
  Qualifications:

  • Minimum 10 years in real estate and 5 years of experience in management or supervisory capacity.
  • Proven success leading business services across many locations
  • Demonstrated leadership and adaptability when facing unique challenges encountered.
  • Very strong written, spoken and presentation communication skills.
  • Strong client service skills and ability to manage multiple competing demands.
  • Highly influential and ability to flex leadership style according to the situation.
  • Demonstrated success partnering with multi-discipline senior executives in service delivery.
  • Experience managing a high-performing team of service delivery professionals.
  • Recent experience leading though significant change, growth, and innovation.
  • Insurance/ Financial Services experience preferred.

  The base salary range for this position in Jersey City is $175,000 - $215,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview

  #LI-MM1

  A look at our Benefits

  We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

  
  We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

  We are an Equal Opportunity Employer

  American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

  To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

  AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

  Functional Area:

  CS - Corporate Services

  Estimated Travel Percentage (%): No Travel

  Relocation Provided: No

  AIG Employee Services, Inc.

• About the company

  We're a leading global insurance organization with operations in more than 80 countries and jurisdictions. We provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to support our clients in business and in life through our General Insurance, Life & Retirement and Investments business units. What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty. Whether serving those facing natural disasters or millions of Americans striving for a financially secure retirement, we have the specialist expertise to help clients better manage risk.

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