• Job Description

  Req#: 31003
  
  
  
  
  
  
  
  Minimum Qualifications:
  Bachelor's degree in informatics, information technology, business, data science, or a related field, and three (3) years of directly-related work experience
  Preferred Qualifications:
  • Master's degree in business administration or related field
  • Registered Nurse (RN)
  • Experience in analysis, quality reporting, or decision support in the healthcare industry
  Job Summary:
  Responsible for developing, preparing, interpreting, and monitoring moderate–to–complex health
  process and outcomes data analyses, projections, data modeling, and reports used by the system
  management in decision-making. Develops, implements, and monitors reporting and analysis solutions
  from multiple databases to ensure efficient processing, up-to-date tools, improved patient experience,
  and clinical and operational efficiencies. Serves as an expert resource to provide reporting and analysis
  guidance and support. Responsible for weekly, monthly, quarterly, annual, and ad-hoc reports design and
  distribution.
  
  Job Duties:
  • Collaborate with various health system stakeholders to design and develop data models and
    reporting solutions for quality, patient safety, patient satisfaction, and health system operations.
    

  • Develop and incorporate clinical service line and department patient experience, clinical, quality,
    and operational reports, scorecards, and databases utilized to improve clinical and operational
    processes.

  • Work collaboratively with other teams to provide analytical support for periodic quality
    reporting to external parties (Press Ganey, CMS, Vizient, Leapfrog, etc.), including data validation,
    discrepancy analysis, market referencing, and benchmark establishment.
    
  • Responsible for the collection, analysis, and reporting of data from multiple data sources to create
    actionable reports and knowledge for peers and leadership. Abstract information for decision
    support purposes, including service-line reporting and other duties as may be identified to assist
    decision-making.
    
  • Provides technical support to other analysts, managers, clinicians, and executives in utilizing
    health data. Monitor adherence to data standards, support clients with a broad range of technical
    expertise, and provide technical and end-user documentation. Prepare and assist in the
    presentation of the strategic process and outcomes metrics.
    
  • Assist in developing ETL (Extraction, Transformation, and Loading) processes to acquire and load
    data from internal and external sources.
    
  • Extract, interpret, analyze, and prepare presentations of such information for senior management
    (e.g., patient experience, service line, DRG, and physician profiling).
    
  • Assists with data for implementing patient experience and quality improvement processes and
    initiatives. Research other qualified outside benchmark data for comparison to internal
    benchmarks. Manage and design reports and benchmarking results clearly and concisely, and
    process and interpret report data for decision-making effectively and efficiently. Serve as a liaison
  Key Responsibilities:
  • Develop, prepare, interpret, and monitor moderate-to-complex health process and outcomes analyses.
  • Build projections, data models, and reports to support system-wide decision-making.
  • Serve as a subject matter expert, offering guidance and support in reporting and analysis.
  • Design and distribute PX reports on a weekly, monthly, quarterly, annual, and ad-hoc basis.
  WORKING ENVIRONMENT/EQUIPMENT
  Standard office. Option for remote based in select states.
  Standard computing equipment
  Patient Experience Data Analyst
  UTMB is seeking a Patient Experience Data Analyst to join our Human Experience (HX) and Patient Experience (PX) team. In this role, you will collect, organize, and analyze data from sources such as Press Ganey, CAHPS, and operational databases to provide insights that improve patient care and organizational performance.
  Why Join UTMB:
  This position offers the opportunity to directly influence patient experience outcomes across the health system. You’ll work in a collaborative environment where your expertise in data analysis helps shape strategies that enhance care quality and patient satisfaction.
  Salary Range:
  Actual salary commensurate with experience or range if discussed and approved by hiring authority.
  Equal Employment Opportunity
  UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
  Compensation
  
  
  
  
  
  
  
  
  

• About the company

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