What's your preference?
Job Description
- Req#: 744000057065635
- Respond to teammate support requests via telephone and email.
- Diagnose and resolve information technology hardware and software issues.
- Develop and maintain a professional level of proficiency within Information Technology.
- Identify and escalate situations requiring urgent attention.
- Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route problems and requests and document solutions.
- Work with IT teammates to research and document problem resolutions.
- Work independently to research and resolve technical issues.
- Work with IT teammates in researching and writing technical documentation.
- Maintain knowledge of IT roles and responsibilities.
- Performs other related duties as assigned.
- Assist with maintaining hardware / software inventory.
- Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with colleagues and staff members.
- Attention to detail.
- Creative thinking and problem solving.
- Ability to capture and communicate the context of a situation.
- Ability to work both independently and as a team member.
- Ability to delve into and achieve understanding of a problem or request in order to offer the most appropriate possible solution.
- Must be able to recognize questions that go beyond the scope of services provided by Technology Services and make accurate referrals to other service providers as needed.
- Strong working knowledge of Microsoft Operating Systems and Office productivity products.
- Ability to work on multiple assignments with minimal supervision.
Company Description
Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job Description
Help Desk - 100% Remote opportunity
East Coast Candidates only
JOB DESCRIPTION
This position is responsible for providing first level support to end-users on hardware, software and network related problems, questions and use. Provides first-level problem resolution on the telephone with users; and walks the user through a series of steps to determine problem; classifies level, priority and nature of problem. Responsible for opening, escalating, tracking and closing trouble tickets while promoting end-user satisfaction.
Position Accountabilities
Organizational Relationship
This assignment reports to the Supervisor - Help Desk
Qualifications
Education & Experience:
High school diploma or equivalent and some computer training certification program
Degree in a computer technology field or related fields is preferred.
Two plus years of experience and/or training; or equivalent combination of education and experience.
Knowledge & Skills:
Additional Information
Thanks & Regards,
Praveen Kumar,
Sr. Recruiter
Zillion Technologies Inc
E-mail: praveen(at)zilliontechnologies(dot)com
Phone: 571-814-3745About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.