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Help Desk Administrator
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Job Description
- Req#: 2561
Employer Industry: Financial Services
Why consider this job opportunity:
- Competitive compensation with medical and dental benefits
- 401K plan with employer match
- Flexible paid time off for a better work-life balance
- Opportunity to work in a collaborative and inclusive environment
- Chance to make a positive impact on member experiences through IT support
What to Expect (Job Responsibilities):
- Manage Help Desk tickets in a timely manner using customer service skills
- Respond to customer issues via phone, email, and computer chat
- Document customer interactions and run diagnostics to resolve reported issues
- Install, make changes, and repair computer hardware and software
- Follow up with customers to ensure issues are fully resolved
What is Required (Qualifications):
- Minimum three years of teller experience
- Minimum one year of senior teller experience
- Extensive knowledge of teller procedures and branch operations
- Proficiency in Microsoft Office Suite
- Ability to work well under pressure and with minimal supervision
How to Stand Out (Preferred Qualifications):
- Experience in IT troubleshooting and diagnostics
- Familiarity with report generation and data organization tools such as Excel and PowerBI
- Strong prioritization and time management skills
#FinancialServices #ITSupport #CustomerService #CareerGrowth #InclusiveWorkplace
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