Employer Industry: Federal Contracting Services

Why consider this job opportunity:
- Estimated starting salary up to $18.00 hourly
- Temporary position with a defined duration from 5/19/2025 to 7/1/2025
- Opportunity to gain experience in a fast-paced Helpdesk/Call Center environment
- Work with a diverse customer base, providing meaningful support
- Develop technical skills related to web-based programs and Microsoft applications

What to Expect (Job Responsibilities):
- Provide Tier 1 support for users utilizing various web-accessed programs via phone, live chat, and email
- Assist users with account access, password resets, and account maintenance
- Troubleshoot and configure Internet browser settings for customers
- Document, track, and monitor incidents in the ticketing system to ensure timely resolution
- Communicate effectively and professionally with customers to exceed their expectations

What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or equivalent
- One (1) year of technical support experience preferred
- One (1) year of experience in a call center or help desk environment preferred
- Working knowledge of Windows 10 and various web browsers (MS Edge, Mozilla Firefox, Google Chrome)
- Basic knowledge of Microsoft Office products (Outlook, Excel, Word)

How to Stand Out (Preferred Qualifications):
- Experience with ticketing systems for incident tracking
- Familiarity with troubleshooting common IT issues in a customer service context
- Ability to work efficiently in a high-paced environment
- Knowledge of computer file structure and usage of various computer tools
- Excellent multitasking abilities

#FederalContracting #TechnicalSupport #CustomerService #HelpDesk #ITSupport

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