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Job Description
- Req#: 4420
Employer Industry: IT Services
Why Consider this Job Opportunity:
- Competitive salary and benefits package including Medical, Dental, Vision, 401K, and more
- Opportunity for certification and hands-on training
- Energetic work environment with corporate culture amenities
- Two weeks of vacation and additional paid time-off for Personal and Sick
- Discounts for local event entertainment and health clubs
What to Expect (Job Responsibilities):
- Provide technical assistance with computer systems, hardware, and software
- Respond to email, chat, or phone queries and offer technical support to colleagues
- Research, troubleshoot, and deliver solutions utilizing product information or solution database
- Advise users on methods, steps, and actions to resolve and avoid future issues
- Ensure client satisfaction and ability to operate machinery or technology effectively
What is Required (Qualifications):
- Bachelor's degree preferred or High School diploma/GED with equivalent experience
- 5-10 years proven experience as a help desk technician or customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote-control tools
- Excellent verbal and written communication skills
- Customer-oriented and cool-tempered
How to Stand Out (Preferred Qualifications):
- Preferred certifications in A+, C+, or Network+
- Demonstrated ability to deliver quality customer satisfaction
- Legally authorized to work in the US without sponsorship
#ITServices #TechnicalSupport #CustomerSatisfaction #CareerGrowth #CompetitivePay
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