Remote Jobs

Help Desk Agent


PayCompetitive
LocationDowners Grove/Illinois
Employment typeOther

This job is now closed

  • Job Description

      Req#: 4420
      Employer Industry: IT Services

      Why Consider this Job Opportunity:
      - Competitive salary and benefits package including Medical, Dental, Vision, 401K, and more
      - Opportunity for certification and hands-on training
      - Energetic work environment with corporate culture amenities
      - Two weeks of vacation and additional paid time-off for Personal and Sick
      - Discounts for local event entertainment and health clubs

      What to Expect (Job Responsibilities):
      - Provide technical assistance with computer systems, hardware, and software
      - Respond to email, chat, or phone queries and offer technical support to colleagues
      - Research, troubleshoot, and deliver solutions utilizing product information or solution database
      - Advise users on methods, steps, and actions to resolve and avoid future issues
      - Ensure client satisfaction and ability to operate machinery or technology effectively

      What is Required (Qualifications):
      - Bachelor's degree preferred or High School diploma/GED with equivalent experience
      - 5-10 years proven experience as a help desk technician or customer support role
      - Tech-savvy with working knowledge of office automation products, databases, and remote-control tools
      - Excellent verbal and written communication skills
      - Customer-oriented and cool-tempered

      How to Stand Out (Preferred Qualifications):
      - Preferred certifications in A+, C+, or Network+
      - Demonstrated ability to deliver quality customer satisfaction
      - Legally authorized to work in the US without sponsorship

      #ITServices #TechnicalSupport #CustomerSatisfaction #CareerGrowth #CompetitivePay

      At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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