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Help Desk Analyst 2 - Atlanta, GA
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Job Description
- Req#: jqnayvIR3OiT
Employer Industry: Government Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement
- Supportive and collaborative work environment
- Chance to make a positive impact on employee onboarding and offboarding processes
- Competitive pay aligned with government standards
What to Expect (Job Responsibilities):
- Receive and track onboard and offboard requests, ensuring completeness and accuracy
- Submit requests for new accounts using the ServiceNow ticketing system
- Coordinate with application teams for additional application access requests
- Track progress of requests to completion and escalate to vendors and management as needed
- Communicate status of processed onboard or offboard requests to hiring managers
What is Required (Qualifications):
- Associate degree in a related field or a minimum of 2+ years of help desk support experience
- One year of proven experience with help desk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum of 2+ years of experience working effectively with a diverse team in a fast-paced environment
- Minimum of 2+ years of proficiency with Excel spreadsheets, including formulas and reporting
- Excellent oral, written, and interpersonal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with ServiceNow or Okta
- Ability to perform well under pressure
- Detail-oriented with the ability to work independently
#GovernmentServices #RemoteWork #HelpDeskSupport #CareerOpportunity #CustomerService
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